FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 14, 2025

Thank you for sharing your experience, and we’re genuinely sorry to hear that your dog became unwell. We understand how upsetting and stressful that must have been, and we're relieved to hear that your pup is feeling better now. Our collars are made with 100% natural ingredients and are designed to be safe for pets, but we recognize that—just like people—every dog can react differently, especially if they have sensitivities to certain natural oils. While reactions are rare, your dog’s health and safety always come first, and we absolutely respect your decision to discontinue use. Regarding the refund, we truly regret that you reached out just past the 30-day guarantee period. We set this timeframe to ensure consistency, but we understand that exceptions may be necessary in certain cases, especially when it concerns a pet’s well-being. We’re sorry we didn’t handle this more flexibly for you at the time. We truly appreciate your feedback and hope your furry friend continues to stay happy and healthy.

Response from FurLife™Jun 11, 2025

We’re truly heartbroken to hear about the loss of your beloved Rocky. Please accept our deepest condolences—no words can ease the pain of losing a furry family member, and we are so sorry you're going through this. Our pendant is designed as a preventative solution. It helps to repel fleas, ticks, and other pests by creating a natural barrier using essential oils. However, it is not intended to kill any parasites that are already present on your pet. For active infestations, we strongly recommend using a solution recommended by your vet. Our hearts are with you.

Response from FurLife™Jun 14, 2025

Thank you for sharing your experience with us—we’re really sorry to hear that the collar didn’t meet your expectations, especially after you were hopeful it could be a gentle alternative for your Schnauzer. We completely understand your concern, particularly since your pup has sensitivities to traditional tick medications. Our collars are made with natural ingredients and designed to be a milder, preventative option, which is why they can sometimes take a little longer to reach full effectiveness—especially in areas with high tick exposure or thicker coats like your Schnauzer’s. In cases where ticks are already present, we often recommend pairing the collar with a fast-acting treatment initially to help manage active pests. This is not about pushing more products, but rather ensuring your dog gets the most effective protection from the start. That said, we never want a customer to feel let down. Please reach out to us at [email protected] so we can assist you with a refund under our satisfaction guarantee—we’d love the chance to make this right. Thank you again for giving us a try, and we wish your pup all the best.