Janine
Replacement
Joan and Julia helped me with a replacement order. They were very quick in replying to my concerns.

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Janine
Joan and Julia helped me with a replacement order. They were very quick in replying to my concerns.
Jwcl F.
Shoping at Furlife was great experience. Had great merchandise at great prices. I would recommend the company highly.
Laurie K.
I have made 3 purchases for pendants and love this product! I feel good about NOT Putting lab created chemicals on dog. We had some troubles with our pendant just a month in and Roy and Joan showed excellent customers service to get our problem taken care of and our product replaced ASAP. Thank you Roy and Joan for all your help and answering my questions in a VERY timely manner.
Barbara M.
I am thrilled at the (almost) immediate effect of this product. My dogs had no problems adapting to the new collar attachment or the smell of the product. And the price is so much cheaper than the oral medications they were taking twice a year, so my pocket is happy too!
Ruthanna S.
This was my first time ordering from FurLife, and it was a great experience! The customer service provided by Julia was very helpful and professional! She helped me by sending a replacement when my first shipment never arrived. Thank you Julia and FurLife!
Nicole
JeAnne and Donnie were so helpful - when we arrived home from travel, our package had not been found, despite all our deliveries being collected by our housesitter. They were super helpful, giving me ideas on where to look, and after a few days of asking around, when I contacted them, they helped me out with a replacement delivery right away! Thank you!
Stevie H.
First I can't wait to receive the product! I accidentally ordered 2 I only needed one I had the pleasure of talking with Julia she was great at getting a hold of me quickly and issued my cancelation immediately 10 out of 10 in my opinion will definitely be reordering
Paul K.
Been on my dogs a month now has helped some with fleas but has proven. Utterly useless against ticks still have to check them every time I bring them in from outside time not impressed
Response from FurLife™Jun 20, 2025
Thank you for sharing your experience — we’re sorry to hear that the collar didn’t provide the level of protection you were expecting, especially when it comes to ticks. Our collars are formulated with natural ingredients designed to repel fleas and ticks by discouraging them from biting, rather than killing them on contact. That said, we absolutely understand how frustrating it is to still find ticks on your dogs after consistent use. No product should leave you second-guessing your pet’s protection, and we regret that this has been your experience. Environmental factors, regional tick populations, and even the length or density of your dog’s coat can sometimes affect the collar’s effectiveness. Still, your feedback is important and highlights that we need to continue improving how we communicate what our products can and can’t do — and how well they perform in real-world use. If you haven't already, please reach out to our customer support team at [email protected]. We’d be happy to discuss a refund or help find a better solution for your situation. Your satisfaction and your dogs’ health are our top priorities, and we’d appreciate the opportunity to make this right. Thank you again for bringing this to our attention.