FurLife™Reviews of getfurlife.com

Response from FurLife™Oct 14, 2025

Thank you for taking the time to share your experience, and we are truly sorry to hear about your dog’s Lyme disease diagnosis. We understand how upsetting and stressful this must be for you, and we wish your dog a smooth and full recovery. Our collars are designed as a natural, plant-based alternative to traditional chemical treatments, and while many pet owners find success using them, we also recognize that no flea or tick prevention method — natural or chemical — can guarantee 100% protection, especially in areas with high tick populations. Lyme disease is a serious condition, and we're deeply sorry that our product did not provide the level of protection you were hoping for. The “12-month protection” claim is based on the sustained release of the active ingredients over time; however, we understand that your experience did not align with this and that the consequences were significant. We take this kind of feedback very seriously and are actively reviewing cases like yours to better understand where improvements are needed. If your purchase was within our 30-day money-back guarantee, we would of course be happy to issue a full refund. Even if you're outside that window, please feel free to contact us at [email protected] — we’d still like the opportunity to review your case and see how we can make this right. We truly regret the impact this has had on you and your dog, and we appreciate you sharing your story to help inform others. Your feedback will be used to continue improving our products and communication.

Response from FurLife™Oct 14, 2025

Thank you so much for your thoughtful message, and we truly appreciate both your support and your honest feedback. We’re sorry to hear that the collars didn’t provide the protection you were hoping for. Our goal is always to offer a natural, effective alternative to chemical treatments, and it’s clear that in your case, the results fell short of expectations. We understand how frustrating it must be to invest in a product with the hope of long-term relief, only to see your pets still uncomfortable. Every cat is different, and while many pet owners have found success with our collars, factors like skin sensitivity, local pest levels, and even individual immune responses can affect how well a product works. We never want our customers — or their pets — to feel let down, and we’re truly sorry your Maine Coon and Tabby didn’t experience the benefits we aim to provide. As part of our 30-day money-back guarantee, we’d be happy to process a full refund if your request falls within that window. Please reach out to us at [email protected] so we can take care of this for you. Thank you again for your kind words about our mission and values. We genuinely hope we can restore your trust and help you find a solution that works better for your cats.

Response from FurLife™Jan 26, 2026

Thank you for taking the time to share your experience with us. We’re glad to hear that the first collar worked well for your puppy and helped keep fleas away. We’re sorry to hear that the second collar didn’t provide the same results and that you noticed fleas and ticks afterward. While our collars are made with 100% natural ingredients and are generally effective, results can sometimes vary depending on environmental factors and individual pet needs. We appreciate your feedback and your kind words about our product being natural and more affordable than prescription options. Your experience helps us continue improving our products and setting clear expectations for other pet parents. If you’d like, please feel free to reach out to our customer support team at [email protected] so we can take a closer look and see how we can assist you further.