FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great product! I used the 12 month collar on my dog last year and it seems like it takes a little bit of time at first (we also live in an area with alot of ticks) but it does work in the long run!! When I was ordering a new collar for this year I accidentally ordered the wrong thing and Julia got it fixed right away! Very happy with the product and customer service. Going to try the chews next!
AA
Aaron
Great customer service
I wasn’t paying attention and ordered the wrong ones. I explained it and Patrick took care of it within minutes. No questions asked just fixed my mistake. I will definitely order again because of how easy they make it!
KW
Kim W.
I had issues with the delivery of my…
I had issues with the delivery of my order and reached out to them immediately. Patrick was very much on top of it and took care of it right away ! FurLife is the life for my 6 fur babies. Fur-ever FurLife 🐶🐶🐶🐶🐶🐱🐱
AD
Addie
THANK YOU JULIE
I MADE A MISTAKE WITH MY ORDER AND IT WAS HANDLED VERY PROFESSIONALLY.
FEEDBACK WAS ON POINT AND JULIE WAS VERY HELPFUL WITH THE SITUATION. THANK YOU
AT
TC
Teresa C.
I tried for 30 days as customer service…
I tried for 30 days as customer service mentioned it might take a couple of weeks to start working. My dogs were bathed and flea free when I started to use. Day 31 contacted them again and mentioned it was not working as my two dogs have fleas. I did ask for a refund and they refused. I had gone to another method and working well. Do not waste your money.
Response from FurLife™Apr 2, 2026
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it must be to still encounter fleas after using the product consistently for 30 days, especially when your dogs were flea-free at the start. Our collars are designed with natural ingredients, which can take a bit longer to fully break the flea life cycle, particularly if there are fleas present in the surrounding environment such as bedding, carpets, or outdoor areas.
Regarding your refund request, we’re sorry for any disappointment caused. Our policies are based on the typical timeframe needed for the product to show its full effectiveness, but we always want to ensure each customer feels heard and supported.
We’re glad to hear you’ve found an alternative that’s working for you, and we truly appreciate you giving our product a try. If you’re open to it, we’d still encourage you to reach out to our support team at [email protected] so we can take a closer look at your situation and see if there’s anything further we can do to assist.
Thank you again for sharing your experience—it helps us continue to improve.
AB
Alyssa B.
FurLife customer service is FANTASTIC
FurLife customer service is GREAT! Every time I emailed they replied almost immediately. And Julia sealed the deal and solved my issue seamlessly. Can’t thank her enough.
I ordered the dog collar but quickly realized that the cat collar would be a better fit for my petite dog. She sent a new collar right after we spoke and I can’t wait to get my all natural tick protection on my sweet pup. 10/10
ZC
Zach C.
Patrick helped me out quickly and…
Patrick helped me out quickly and fulfilled all my requests. He was very helpful and I am very grateful for his assistance.
AB
Artemus B.
Julia with fur Leif was great and…
Julia with fur Leif was great and understanding our capsule had emptied itself. She said that sometimes when dogs play rough that it has been known to empty, I did not know that and it’s not her fault but I do appreciate her understanding and willingness to help by sending us another replacement. Thank you so much Julie. You’re a great.