FurLife™Reviews of getfurlife.com

I was happy to hear that I would get what I ordered, even though the delivery service was the reason I didn’t get my first order

I had some questions about this collar and contacted them via email. They responded quickly and answered my questions. Coincidentally, after my emails, the bubble with all of the oils popped on my cats collar. I emailed them again and they did mention it could happen and to send them photographs of the popped bubble. I was worried it may hurt my cat, but they reassured me that they are natural oils and will not harm him. They are replacing it for me for free! I am so appreciative for them for replacing it and their professionalism. Thank you Roy, Mat and Glisson for keeping my pets safe!

I ordered two of these for our dogs. When they arrived, we put them on the dogs and noticed the smell wasn't great. If they work, we'll get used to it. A few days later, we found ticks on both dogs, not a good sign. I contacted FurLife and stated that the product didn't work and requested a refund. I said I could send them back, however they were opened. They responded that fleas and ticks may still get on the dogs, they just shouldn't bite them. They said it should check routinely so they don't infest our house. What? That's what these are supposed to do. I have indoor animals that I don't want infested. I asked again for a refund. They offered me a small percentage refund. I did not accept. I asked again. They offered me 80%. I finally accepted because this went on over a period of several days. Be careful dealing with them. They have a 30-day 100% satisfaction guarantee, but I'm not sure if I would have ever received 100% of my money back.

We had a little scare with our puppy, thinking she may have injested the pod from her pendant. JeAnne, Glisson and Roy all responded right away to all my questions and concerns, and just really solidified my confidence and trust in Furlife! I use the flea/tick pendants on all my dogs, even the puppy who will apparently eat just about anything!! Thanks team!!

I had a question for my order concerning shipping. I got help from Roy who was prompt and thorough. Great customer service!

I had never ordered from FurLife before so I wanted to try the product since we have a lot of ticks here in the mountains of Western North Carolina. However, I placed my order and put in the discount code and when my payment was processed, the discount was not applied. So, I replied back to my product verification email and within hours, Julia, a representative for FurLife contacted me and told me that my discount/refund had been processed. Thank you for the great customer service and I’m looking forward to trying the new collar with my dog Gracie. Thank you, Julia.

JeAnne got back quickly and solved my problem perfectly..very happy

Mat was absolutely fabulous, he got directly to the root of the issue, paid attention to what I needed, and had it handled before I even knew what was happening! A new pod is on its way to me, and I couldn’t be happier with the customer service! Thank you Fur Life!