Gayle B.
Very displeased.
Very displeased. I ordered the ones that slips on the dogs collars 1.its not working on my 6 outside dogs. New ticks are getting on them. Week 2 2. The telephone number on the site is not available 3. Email was a AI response 4. Now I'm going to try to get my money back I wish this worked. What a great idea. I wanted to talk to a representative to problem shoot with me but don't look like that is going to happen. Maybe it works better under the neck or etc etc...
Response from FurLife™May 11, 2026
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration you’ve encountered. We understand how disappointing it is when a product does not meet expectations, especially when you were hoping for an effective solution for your dogs. Regarding the collars, while many customers see positive results, effectiveness can vary depending on factors such as tick exposure levels, collar placement, coat thickness, and the environment your dogs are in. Positioning the collar closer to the skin and under the neck area can sometimes help improve effectiveness, especially for outdoor dogs with heavy exposure. We also sincerely apologize for the difficulty you experienced when trying to contact us. We understand how important it is to speak with a real representative when troubleshooting concerns, and we appreciate you bringing this to our attention. While some of our initial email responses may be automated to help us respond quickly, our support team is always available to assist further. Please contact us directly at [email protected] so we can review your situation in detail and work toward a solution with you. Your feedback is extremely valuable to us, and we would appreciate the opportunity to assist you further.