Sonia O.
Mat made sure my order was what i…
Mat made sure my order was what i order. Great fast response

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sonia O.
Mat made sure my order was what i order. Great fast response
Carolyn
This product did not work for us. Maybe the area we live in idk. Ticks are horrible. Customer service was friendly at least, and even though I attempted to get a full refund I ended up with 80 percent refund which is better than the 40 percent offered to begin with. I did contact the company within my 30 day time frame and still did not get a full refund. Hopefully this product works for others but definitely was not a good fit for us.
Response from FurLife™May 20, 2026
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with both our product and customer service did not meet your expectations. We understand how frustrating this situation must feel, especially when you reached out within the guarantee period seeking assistance. Our goal is always to provide clear support and work toward a fair resolution for every customer. We apologize if our communication left you feeling unheard or inconvenienced. Please note that our satisfaction guarantee requires requests to be submitted within the applicable timeframe, and our team reviews each case individually to provide the best possible solution. We would appreciate the opportunity to look into your case again and address your concerns properly. Please contact our support team directly at [email protected] with your order details so a senior member of our team can review the situation further and assist you. Your feedback is important to us, and we appreciate you bringing this to our attention.
Ellen
Roy, Patrick and Julia have been outstanding!!!! I’ve had problems getting mail as we have been displaced from our home due to mold. They are so helpful and understanding!!!!
Sheila L.
Thanks for helping with your feed back
Ronney B.
When I had an issue they responded fast and efficient manner.
Austin T.
I ordered one of the collars for my dog and I saw that there were two of them on my confirmation email. I emailed customer service the next day. Roy helped me very quickly and was very nice to work with. He got the second one off my order right away. Thanks Roy!
Dan C.
Fast response & fixed issue quick
Lillie T.
I love the fact that y'all made a mistake on the delivery and how u didn't hesitate to send it to the correct address...