FindsterReviews of getfindster.com

Our boy just doesn’t leave home without it

Great tracking device! I bought the Findster Duo and I was looking for one that worked over a semi long distance and also that worked without cellular or internet service because I go traveling and camping a lot. I would hate to lose my dog out in the wilderness. The only downsides are not being able to track your dog for longer and not being able to track your dog 24/7 because you have to “start a walk” before it starts tracking and you have to be near your dog and the modules at the same time to start tracking your dog. The battery life isn’t very long when you’re using the tracking feature 24/7. The battery life lasts pretty long when you’re not using the tracking feature. The location of my dog on the app was pretty accurate most of the time and it updated every 10 seconds or so that I noticed when I was moving with her. Overall a great affordable tracking device that doesn’t cost extra fees!

I'll write my true feeling's when and only when I'm able to speak with a live human being about replacement parts. Thus far, it appears that there is only virtual Customer Sevice. It's sketchy.

So far after purchasing two years ago, I have loved this product. It is a tad bulky on the collars and would love a better design, but my dogs don’t seem to mind them, so I’m good. I would love to order an extra module( I recently added another dog) and some extra replacement straps in case we lose some. My only complaint is there seems to be no easy way to do this on their website. I’ve contacted support but haven’t gotten a reply. I’m trying to spend my hard earned money on your product and I can’t do that easily by clicking a button? Why aren’t these replacement parts on the website? Seems like a simple thing.

Interesting thing to use

Love the actual tracker, however I lost the piece that attaches the GPS unit to my dogs collar shortly after starting to use it. Contacted support and they invoiced me $50 for 3 additional attachment pieces. No problem... except that this was 2 months ago now and my replacements still haven't even shipped. Customer support ghosting me. No phone number to get ahold of anyone. The GPS unit is utterly useless without the attachment pieces. Findster should include more than one of these pieces in your original order. EDIT: Customer Support finally wrote back after seeing this review. They explained that DHL forgot to grab my package and its been sitting in a corner of their warehouse the entire time... so not their fault I suppose, but the lack of acknowledging my emails until now still doesn't feel great. They are supposedly shipping them to me now. I will update this review again once I receive the package.

Our second dog is a rescue the this is a perfect tracker and all free from SIM cards. Brilliant app as well. We sourced another on flea bay as 2 dogs 2 trackers

Great product, works as it should and gives me the peace of mind I need to let my dog off the lead. The bracket that holds the GPS device to the dogs collar did break, but they replaced it with no hassle what so ever.