FindsterReviews of getfindster.com

This product works sometimes and then not others. It will never connect on my phone but then does with another family member. It is a real irritation and going for a walk takes ages to organise. I would not touch this product with a bargepole. When you ask for your money back within 2 months of purchase, they will not give it to you. They completely ignore all consumer protection legislation. There is also no "Contact" area on their website which means finding out how to get hold of anyone is not easy. A real disappointment and waste of time. I have seen Findster's explanation of their refusal to repay our money. The product does not work on 2 out of 3 of family phones. It is absolute nonsense that the problem is with our phones, it is findster's app we are using. I have now seen many other reviews on various sites that confirm other people have also had similar issues. Findster say in their terms and conditions that they will go to arbitration but this employee has refused to do so. So we have been advised by Trading Standards and Citizens Advice Bureau to go to court as we are entitled to our money back under the Consumer Protection Act. A really bad company, if the product does not work, you will never get your money back. We are now going to court.

Love this product. Feel confident now when I let my cat outside to go play that I know where he is at all times, and it gives me an alert if he goes outside his “boundary” area so I can be proactive if necessary.

I am very impressed with this product. I have peace of mind when my cat goes outside. It is quite accurate. I would highly recommend this tracker.

I have posted before as I was having considerable difficulties with Findster and their very poor communication. However, a breakthrough happened and I was allowed to speak to someone - very helpful and very knowledgeable. Since then I've had a lot of communication and there may be a way forward. It would seem that Findster Home (when it is available) may be the answer as it can switch from Bluetooth to GPS. They can't yet tell me the battery life as they are still testing prototypes and everything will depend on this for me as it is a wide ranging cat we need to track not a dog on walks! Do be careful though as FH won't be available till the end of the year and the date has been put back several times so best not to order until a)they actually have the product to send to you and b) it's been thoroughly tested etc. Still seems a big shame to me that their communication often lets them down because when they're good they're good but when they're bad they're bad. I'm prepared to give them another try.

A worthwhile investment. Findster duo has been wonderful at sorting out my inquiries since my initial purchase. Since everything is online these days, some of us are having a difficult time keeping up with the changes; the findster team has been wonderfully patient in helping me understand and execute some of my troubles. From changing my method of payment, to helping me reset new devices. Set up was a breeze and findster served its purpose. I had purchased the device after much research on products on the market, and this was the best to suit my needs. We have property in remote back country and the tracker was able to keep our pup safe and in sight (even and especially when he wasn’t in sight). The option to upgrade to findster care has been single-handedly the best investment I’ve ever made. The 5.49CAD is worth its weight in gold as far as I’m concerned. Our boy had to have a pretty extensive surgery and the care team was instrumental in calming my nerves and keeping progress on track. 20/10 would absolutely recommend.

First off, I absolutely LOVE Findster! Its brilliant! Bruce (golden retriever) loves water and we put the pet module through the gambit on a daily basis. It's been covered in mud, submerged in water, shaken and generally unloved but still kept going! One day the pet module stopped working and wouldn't turn on anymore. I did everything I was supposed to from the forum to get it to work again. No dice. I completed a detailed error report and the same day I received a response from Jane Johnson. She confirmed everything I had tried to get it working again and didn't waste my time asking me to try anything different. She let me know what to expect with the replacement module and the return process is EXTREMELY CLEAR. They really leave nothing to chance. The replacement module came quickly and I was sent a tracking # to boot so I didn't have to guess or wonder when it would arrive! Jane kept following back with me to see how things were. Once I got the new module and completed the set up as per the instructions I noted that the history of previous walks was missing. Jane went above and beyond and had the full history restored. I was not expecting that and we were just going to start working towards earning badges again. Really appreciated. The old pet module was sent back and again very clear instructions and return paperwork is included in a return email. All you need to do is find a box, print out all the forms and take it to a specific return depot (of which there are many to choose from). I completed A LOT of research before I chose Findster and I really couldn't be happier with the product or the exceptional customer service. Thanks again Jane! Amy & Bruce

Researched many pet trackers before buying this one. It’s nice knowing my dog is in the yard while I can do other things inside. Now he has his freedom and gets more exercise. And it’s really durable/waterproof. Also, they responded the next day when I emails them to cancel the subscription that it I initially comes with. I don’t need to keep it, but it is cheap if you want to keep it. GPS is for the most part on point most times and the price is better than all others out there for what you get. Can’t go wrong buying this.

Having a dog that tends to disappear on walks, we felt it would be worthwhile getting a tracker for walks in the country. Loved the idea of this where there was no need for cell coverage as often we would be walking in remote areas where coverage would be a problem. We bought one each for our 2 dogs. On first day out, it worked great. Our dog went wandering and we found her no problem. But after day 1, the issues started happening. On the second day, one of our dogs went splashing in the stream. The unit would have got wet but is supposed to be waterproof to one metre which was definitely not the issue. The unit ceased to work. Customer services did send a replacement. The next day the other unit (which did not get wet) would not turn on. We followed all the instructions but could not get it to work. By the time the replacement unit arrived, our decision had been made to return. The design and construction just does not seem to be up to scratch. The charger which seemed handy with the ability to charge 3 units was too sensitive and the the smallest nudge meant the connections didn't work and the units didn't charge. The button on the units also seemed prone to sticking. All in all, this would have been perfect for us but the product simply did not work. To be fair, they processed the refund as per the trial period efficiently but really do wish that they worked!