K G.
Findster rocks
When I chose the Findster I took into account the intial cost, any ongoing costs, the customer support/ helpline and most importantly the accuracy. Accuracy The unit as I understand it uses satellite signals and GPS to display on a map on your phone where the dogs are in relation to you. The map can be expanded to see where they are more accurately. There is also a radar system which can be used for searching much closer and it was this that I used to find the lost unit having got nearby using the normal system. I have 3 units which I use to keep track of some of my dogs when off lead. I have found it to be very accurate in letting me know where they are when they have been exploring for a little too long or it's dark or foggy . I tried two different makes on the one dog on the same walk to compare and the Findster was far more accurate. The Findster works in wooded areas where there are no phone signals unlike some other brands and when one module came off in the woods, I returned 4 days later and used my phone and the Guardian to locate it in an area I didn't even know my dog had been to and about a mile away from where I thought it might be. I was so impressed, had that been a dog lost and trapped I am confident that I would have found her. Occasionally the signal drops out but a warning is sent to your phone and I then take a screenshot of the map of where it says the dog was at that time in case the dog has gone down something like a rabbit hole. This way I would at least know their last location. However, on each occasion, the signals have returned after a short time. Cost The Findster has what appears to be an intially high cost but once purchased there are no ongoing fees .I got 3 for about £200. The other make was £50 for one but then almost £50 per year in fees so for 3 it would have been dearer on the first year alone. Even for one, the Findster would have been cheaper by the 2nd year . Although the price may seem a little steep, they have offers on for multiple units Customer Support If there is a problem,(as in a lost unit) I have found Findsters online support service to be brilliant, they reply quickly and keep in touch until the matter has been satisfactorily resolved, a rare occurrence these days. I sought their advice when I realised I had lost a module, followed their advice and found it and they requested that I let them know of any damage. It had come off because a "lug" inside the mounting had broken and Findster then sent me two replacement mountings free of charge. One module had problems connecting and again, a replacement was sent within days free of charge. No quibbles, no blaming the customer. I would highly recommend both this product and the companys customer support
Response from FindsterDec 7, 2020
Hi K Gore, This review left us proud! Proud of having an user like you, and proud of our product and customer service! 😄 Thank you so much for these comments. And always feel free to contact us in case you need. Best regards, Jane


