GetaurapetsReviews of getaurapets.com

Response from GetaurapetsMar 13, 2026

Thank you for sharing your experience and for giving AuraPets a try! We're glad to hear that you noticed some slight improvements in your pet’s eyesight during the first month. Many customers choose to continue using the product over time to see continued progress, so we truly appreciate your patience and commitment. We also appreciate your feedback regarding the delivery time. While most orders arrive within 7–10 days depending on the shipping location and carrier processing times, we’re always working to improve our fulfillment and delivery speed. If you ever need assistance with your order or have any questions along the way, please don’t hesitate to reach out to our support team. We're always happy to help! Thank you again for your feedback and support.

Response from GetaurapetsMar 13, 2026

Thank you so much for sharing your experience! 😊 We are really happy to hear that your pup is showing gradual improvement and that her eyes seem more comfortable. It is especially encouraging to know she is no longer bumping into things and that you are noticing relief in her eyes. Many pet parents report that improvements happen little by little with consistent use, so it is wonderful that you are already seeing positive changes. We also love hearing that the recommendation came from someone who has a Frenchie, as breeds prone to eye issues often benefit from added eye health support. Thank you again for trusting AuraPets and for continuing the routine with your pup. We truly appreciate you taking the time to share your story!

Response from GetaurapetsMar 10, 2026

Hi Cyndi, Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration this experience caused you, especially when you were simply trying to understand what happened with your order while caring for your senior dog. We completely understand how important that is. Our team has been actively responding to your messages and working to explain the situation. Based on our records, two separate orders were placed through the website within about a minute of each other during checkout. One order included the promotional 50 percent upsell offer while the other did not, which is why the totals appeared different in the confirmations. One of the orders was already shipped at the time the concern was raised, while the second order was canceled as requested. We truly regret if our previous responses felt unclear or unhelpful. Our intention is always to provide support and transparency, and we appreciate you giving us the opportunity to clarify. Regarding the difference you noticed between bottles, slight variations in color or thickness can occur because AuraPets Nano Drops are made with natural ingredients and without artificial stabilizers. These variations are normal and do not affect the safety or effectiveness of the product. We would genuinely like the chance to help resolve this for you. Please reach out to us again at [email protected], and we will gladly review your case further and assist in any way we can. Thank you again for your feedback and for giving AuraPets a try for your dog.

Response from GetaurapetsMar 3, 2026

We’re truly so sorry for the loss of your beloved dog. Our hearts go out to you during this difficult time. Thank you for taking the time to share your experience. We’re glad our customer service team was able to support you with compassion and clarity when you needed it most. Moments like these matter, and we’re grateful you allowed us to assist you. Your kind words about our products and service mean more to us than you know. Whenever you’re ready, we’ll be here for you.

Response from GetaurapetsMar 3, 2026

Thank you so much for sharing your story. 💛 We’re deeply sorry for the loss of Boots and Sox. It’s clear they were truly loved, and we’re honored that AuraPets could help them enjoy clearer vision and brighter days together. Hearing that they had extra quality time with you because of the drops means the world to us. Thank you for trusting us with their care, and for sharing your heartfelt experience.

Response from GetaurapetsMar 3, 2026

Thank you for sharing this wonderful update! We’re thrilled to hear that your Jack Russell’s eyes are looking clearer and that he’s more playful again. It’s amazing to see how these little changes can make such a big difference in their daily life. We’re so glad AuraPets could support his eye health and keep playtime fun for both of you!

Response from GetaurapetsMar 3, 2026

Thank you for sharing your experience! We’re so glad to hear that AuraPets is helping your 12-year-old’s eyes and that our team could answer all your questions quickly. It’s wonderful to know the fast home delivery makes things easier for you too. Your kind words mean a lot to us!

Response from GetaurapetsMar 3, 2026

Thank you for your kind feedback! We’re so glad we could honor your coupon and assist with the best way to give AuraPets to your elderly Pomeranian. It’s wonderful to hear that you’re already noticing improvements in your dog’s eye health within the first month. We look forward to supporting continued progress over the coming months and helping your furry friend stay happy and healthy!