Getaurapets Reviews | Read Customer Reviews of getaurapets.com

Getaurapets Reviews | Read Customer Reviews of getaurapets.com

Getaurapets reviews

146 approved reviews, newest moderated first

Jessica W.
Jun 28, 2025
excellent customer service
This company has excellent customer service. The tracking of my package was amazing although it did take a little long to arrive. When the package did arrive one of the droppers on the bottles had expanded and was damaged, I sent them an email with pictures and they had a replacement ordered and shipped the next day! As for the product, I’m hoping it works as well as it says but it’s only been a few days. I will say my 10yr old lab seems to like it, I give it to her with her dinner and she eats it up, it hasn’t caused any tummy issues for her either.
Response from GetaurapetsJul 25, 2025
Hi Jessica, Thank you so much for your thoughtful review. We’re glad to hear your lab is enjoying the product and tolerating it well—that’s always wonderful feedback to receive! We hope you continue to see positive results as you keep using it. If you ever need anything or have any questions along the way, don’t hesitate to reach out. Warm regards, Allan from AuraPets
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Steven J.
Jun 21, 2025
This is a garbage product!
This is a garbage product! Just gave my 16 year old Shih Tzu her first dosage, and has been sick ever since! She's thrown up once and almost had a seizure! DO NOT GIVE THIS PRODUCT TO YOUR PETS! I don't know which vets approved of this product but they need to have their certification and degrees taken away! And they won't even give you a refund if you opened it, so the only way you can get your money back is if you don't actually use the product!
Response from GetaurapetsJun 24, 2025
Hi Steven, Thank you for taking the time to share your experience — I’m truly sorry to hear your pup wasn’t feeling well. It’s important to keep in mind that when introducing any new supplement, especially for senior pets, it's not uncommon for them to experience a bit of digestive upset as their system adjusts. In these situations, we often recommend pausing for a day or two and then reintroducing at a lower dose if appropriate. That said, your satisfaction is our priority, and we’d be more than glad to help make things right. Please feel free to reach out to us at 📩 [email protected] so we can review your order and offer assistance. We’re here to support you and your pet however we can. Warm regards, Allan from AuraPets
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Karen
Jun 20, 2025
Customer Service is AMAZING!!!
I can't say this product works for eyesight because I had to put my lab down two days before the product arrived in the mail. What I can say is that they accepted the product back and refunded my money. They were genuinely sympathetic regarding the loss of my beloved lab. The customer service was very easy to work with and if I ever need this product again ( I hope I don't) for either of my other two dogs, I will not hesitate in getting some. The feeling I got in working with them is that their concern is for the dogs they are helping, not the money they are making. Just my opinion, for whatever that's worth.
Response from GetaurapetsJun 24, 2025
Hi Karen, Thank you so much for your heartfelt message. We're truly sorry for your loss — losing a beloved companion is never easy, and our hearts go out to you. Your kind words about our customer service mean a great deal to us. We strive to treat every pet parent with compassion and care, especially during difficult times like this. Please know that it was our honor to support you, even in a small way. If you ever need anything in the future for your other dogs, we’re here for you. Warm regards, Allan from AuraPets
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Shane G.
Jun 20, 2025
My dog has had fog eye for years
My dog has had fog eye for years, praying this gives the guy some relief. So far so good. Will continue to watch!
Response from GetaurapetsJun 24, 2025
Hi Shane, Thank you for sharing — we’re really glad to hear that things are off to a good start! We hope AuraPets Vision Essentials continues to bring your pup the relief he deserves. Foggy eyes can be tough, but with consistency and care, many pet parents see encouraging results over time. Please keep us posted on his progress — we’re cheering you both on! Warm regards, Allan from AuraPets
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Taomi
Jun 8, 2025
From the moment I talk to customer…
From the moment I talk to customer service to the next day when they inform me that my package was on its way . The clarity was perfect They were comprehensive. They were polite courteous and they made sure I comprehended everything we were discussing. I'm actually happy because they answered me almost immediately back and they let me know that they were out of stock and I was on the list as soon as they had their stock back they would ship my purchase out to me immediately and within I would say 36 hours I was emailed to be informed my package was on its way. Also I realize that they must have done a speedy shipping because as a fact my package should be here tomorrow, it's been 3 days since I contacted support.
Response from GetaurapetsJun 10, 2025
Hi Taomi, Thank you so much for your kind words! 🌟 We’re absolutely thrilled to hear that you had such a smooth and positive experience with our customer service team. Your patience during the out-of-stock period means a lot. We’re here whenever you need us — and we truly appreciate you being part of the AuraPets family! Best regards, Allan from AuraPets
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Jill U.
Jun 4, 2025
I can 't say this is a scam
I can 't say this is a scam, because my dogs' eyes have gotten better. However I can't seem to contact them.
Response from GetaurapetsJun 10, 2025
Hi Jill, Thank you for sharing your experience — we’re so glad to hear your dogs’ eyes have shown improvement! 🐶💙 We’re truly sorry you’ve had trouble reaching us. You can always contact our support team directly at [email protected] and we’ll be more than happy to assist you with anything you need. Your satisfaction is very important to us, and we’re here to help every step of the way. Best regards, Allan from AuraPets
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God is K.
Jun 3, 2025
SCAM!!!
SCAM!!! Company has no phone number and lies on their reviews. Even there website has only 4 reviews showing and deceitfully says there is thousands of reviews.
Response from GetaurapetsJun 10, 2025
Hi there, We’re truly sorry to hear that you feel this way. Your satisfaction is our top priority, and we take all feedback seriously. Our dedicated customer service team is always available via email at [email protected]. We strongly encourage you to reach out — we’d love the opportunity to look into your concerns and resolve any issues you may have experienced. Regarding the reviews, we assure you they are from verified buyers. While only a limited number may be visible on the website at a time, we have thousands of reviews collected through our platform and past campaigns, and we’re working to display more of them soon for added transparency. We care about each and every customer, and we’re here to help make things right. Sincerely, Allan from AuraPets
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Customer
May 28, 2025
horrible customer service
horrible customer service. charged my account without approval
Response from GetaurapetsJun 10, 2025
Hi there, We’re sorry to hear about your experience, and we’d like to clarify how our system works. All orders and charges are only processed once they are confirmed by the customer during checkout. We do not have any hidden charges, and we never process unauthorized payments. In some cases, optional upsell offers or subscription selections during checkout may lead to confusion, especially if accidentally accepted or forgotten — but we’re always here to help clarify and resolve any issues. Please don’t hesitate to reach out to our support team at [email protected]. We’ll do our very best to assist you and make things right. Sincerely, Allan from AuraPets
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