AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers.AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment.Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan.Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote!What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market.With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
AKKO (getakko.com) has 715 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
getakko.com
Website
getakko.com
Category
Insurance
Location
San Francisco
Listed on Five Star Index
2026
About these reviews
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The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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great third party insurance company; claims process was super simple; would definitely recommend!
SM
Silvia M.
Best of the best I got for 5 Years and…
Best of the best I got for 5 Years and I can tell it’s good
RA
Richard A.
This company is a total scam in the way…
This company is a total scam in the way they provide insurance I signed up and had to pay a full year in advance by allowing them to access my bank account. Which cost more than the phone i was insuring.Then after paying when it came time to add my 25 devices it would not approve photos. It wasnt till after it would not approve photos that it disclosed that photos had to be taken with the device and standing in front of a mirror. How ridiculous.I asked for a call and was told it would come the next day at 10am it came two days later 7am sunday morning even mire ridiculous. This is one of those companies that only deals to a teck crowd that loves spending their entire life online giving uo their data and if thats not you then you are making a big mistake. After realizing that there was no way that I as a disabled person would be able to upload and verify 25 devices to their approval I decided it would be best to cancell the service and go through the process of getting refunded. Disclosure of how they opperate,cost and process claims a big zero F grade. Customer service a big zero F grade. Billing a big zero F grade. This company wants you to surender your wallet first so that they can explain to you how they will make submitting a claim so impossible that you will just give up but rhats great because you need to use an app.lol Bottom line ut should not be more complicated to insure a cell phone than it is to insure a car yet akko has exelled at it. Can you imagine your car insurance telling you that you need to back your car up and raise it on a lift in front of a mirror and take a picture with the back up camera and upload it with the car then keep doing it till the picture meets their approval. I for one am not a puppy dog and i do not jump through hoops to make some one else rich open your eyes people. As you can see by the reply the manager has no problems disclosing or conversation which was a private conversation to try and convince people to surrender their wallet the bottom line is it much easier to insure an automobile with any insurer than it is to insure a phone with this company their reasoning doesn’t matter because that’s just plain wrong
Response from AKKOJul 23, 2024
Hi there,
We reached out to this customer via email, but wanted to provide some more context here as well.
This customer requested a call on Friday, July 19. Our team informed him a manager would be available to call on Sunday, July 21 at 10am EST. We have since reached out to apologize for the difference in time zones.
During the checkout process, customers can choose between paying by card or bank account. While we offer a deductible credit incentive for users enrolling with their bank account, it is not required to do so. We also specify, prior to checkout, that plans will be billed annually.
After registering for an AKKO account, customers are instructed via text to download our mobile app to manage their accounts and add devices to their plans. These requirements are available to all users ahead of time on our site and in our FAQs. Our app also includes instructions for exactly how to take verification photos. We require these verification photos to ensure we can clearly see all devices and lessen the risk of any photo-related issues should a customer need to file a claim in the future. Photo approvals give customers and our team peace of mind that an account is set up properly!
Additionally, AKKO is always willing to help make accommodations for our customers who need assistance! In addition to our app, we do have a web-based platform that can be enabled for customers with special exceptions, such as instances where accommodations are needed. On this platform, customers can add items, upload photos, and manage their accounts. We absolutely understand that all customers must be able to access and utilize our product. As discussed on the phone with the customer, we can waive certain requirements when needed to ensure that all customers have equal opportunity access.
Finally, unlike most providers, AKKO gives coverage to those who did not purchase protection on a brand new device. As such, the photo requirement is how we ensure that we can provide fair coverage to our customer's, and prevent fraud. This helps keep our rates low, and allows us to provide the cost efficient product that we have always strived for.
Thank you,
CP
Cameran P.
This company is amazing
This company is amazing. Best phone device insurance out there!
LC
Luis C.
Best Phone Protection
I've had them for over 2 years and only have had to,use them twice but both times they made it really easy and I took to repair shop of my choice and was paid directly so I could take it there. Couldn't be happier. Thank you!
J
J
Awesome company
Awesome company. No BS. Fixed my computer monitor and I got my money minus the small deductible in just a few days.
GK
Greg K.
No help, no response, left me hanging
Was trying to get my phone repaired close to a month. Have submitted all the requested documents. The website is having issues not being able to process uploaded video which they require to start a claim. Support is barely supportive on the matter. They did not like that i took a screenshot of work authorization instead asked to forward the email to them. Forwarded to no response. Then contacted them for an update again, they asked to upload the email directly, i did that and still no response. This been going on from June 13 to July 9. At this point i give up, will just get my phone repaired out of pocket.
At the end the covered the repair.
Response from AKKOJul 15, 2024
The team at AKKO is currently working to resolve this issue with the customer. There was an issue with the verification of the repair numbers through Apple, which has since been resolved.
For context, we looked up this diagnostic online and did not show as a verifiable Apple repair. However, after review, we were able to get the necessary information.
We look forward to resolving this claim, and will waive the deductible here for the delays faced!
JC
Jon C.
Simple, quick, & fast
I could not believe how easy the claim process was and how quickly I got paid! By far the best insurance I’ve ever used. Simple, quick, & fast with no issues.
