AKKOReviews of getakko.com

4.7715 reviews
Insurance
San Francisco

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AKKO

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About AKKO

AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers.AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment.Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan.Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote!What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market.With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.

AKKO (getakko.com) has 715 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: getakko.com
Website: getakko.com
Category: Insurance
Location: San Francisco
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About AKKO

AKKO (getakko.com) has 715 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: getakko.com
Website: getakko.com
Category: Insurance
Location: San Francisco
Listed on Five Star Index: 2026

Jess K.

Jun 10, 2025

What an ongoing issue with AKKO

What an ongoing issue with AKKO. I had a dispute about a billing issue. My credit card issued me a credit. However, AKKO denied it and the credit card reapplied the charges. I then contacted AKKO on 4-24-25 and 5-1-25-25 to address this issue. Of course, they have NOT replied to me at all. But, yet in the past when I had the same insurance AKKO was WONDERFUL. It must be the customer service people that you try to reach out to. Some care and others simply DO NOT. In the end all I am asking for is the credit that they told me the applied back to my credit card in the amount of $101.65 What a nightmare for a US veteran and at 67 yrs. old to be going through. NOT HAPPY AT ALL THIS TIME AROUND.

Response from AKKOJun 13, 2025

Hi Jess, Thank you again for sharing your feedback! We’re sorry for the ongoing confusion here. We wanted to reply here to clarify that your claim was approved and fully paid out on April 22, 2025, even though the phone filed for was not the same one registered on your account. We also waived your deductible in full, a one-time exception we made to ensure you still received your benefit despite the discrepancy. In terms of billing, the only charge we’ve ever made to your account was the one-time $121 startup payment in January. There have been no additional charges since. We understand there was confusion around this, and we’ve sent several emails that have gone unanswered to explain in more detail and confirm everything was resolved. It looks like your bank initially issued a temporary credit while they reviewed the dispute filed, but then reinstated it after confirming that the service, including a paid claim, had been delivered. If you didn’t see our previous messages or still have questions, please don’t hesitate to reach out again at [email protected]. We’d really like to make sure you have your questions answered, and have the closure needed here. Thank you, The AKKO Team

AKKO reviews

715 approved reviews, newest moderated first

Chelsea S.
Jun 13, 2025
The only company I'll ever use for…
The only company I'll ever use for mobile insurance!!!
Sam J.
Jun 12, 2025
Fairly quick, very professional
AKKO could have had slightly quicker response times, but even still they were very quick compared to their competition and were very willing and helpful. Thanks Gene!
SS
Jun 10, 2025
Easy to use claim system.
Easy to use claim system.
Jess K.
Jun 10, 2025
What an ongoing issue with AKKO
What an ongoing issue with AKKO. I had a dispute about a billing issue. My credit card issued me a credit. However, AKKO denied it and the credit card reapplied the charges. I then contacted AKKO on 4-24-25 and 5-1-25-25 to address this issue. Of course, they have NOT replied to me at all. But, yet in the past when I had the same insurance AKKO was WONDERFUL. It must be the customer service people that you try to reach out to. Some care and others simply DO NOT. In the end all I am asking for is the credit that they told me the applied back to my credit card in the amount of $101.65 What a nightmare for a US veteran and at 67 yrs. old to be going through. NOT HAPPY AT ALL THIS TIME AROUND.
Response from AKKOJun 13, 2025
Hi Jess, Thank you again for sharing your feedback! We’re sorry for the ongoing confusion here. We wanted to reply here to clarify that your claim was approved and fully paid out on April 22, 2025, even though the phone filed for was not the same one registered on your account. We also waived your deductible in full, a one-time exception we made to ensure you still received your benefit despite the discrepancy. In terms of billing, the only charge we’ve ever made to your account was the one-time $121 startup payment in January. There have been no additional charges since. We understand there was confusion around this, and we’ve sent several emails that have gone unanswered to explain in more detail and confirm everything was resolved. It looks like your bank initially issued a temporary credit while they reviewed the dispute filed, but then reinstated it after confirming that the service, including a paid claim, had been delivered. If you didn’t see our previous messages or still have questions, please don’t hesitate to reach out again at [email protected]. We’d really like to make sure you have your questions answered, and have the closure needed here. Thank you, The AKKO Team
Paul “Bryan” H.
Jun 7, 2025
This Company has always been good but they get better and better all the time!
ive been with AKKO for several years now. ive had to file a fews claims in that time. I left a 5 star review after the very first claim i filed with them and i can honestly say the process has got easier and better each and everytime. I have never once had a mentionable issdue with thius company. I wouldn't even consider buying insurance from any other phone/electronic insurance provider. I mean these guys are great! I dont leave a positve review for any company haphazardly. This is an A+++ company
McCall M.
Jun 7, 2025
AKKO really impressed me with how easy…
AKKO really impressed me with how easy and quickly they made dealing with my device claim. I had funds for the replacement sent by method of my choice within 6 hours of filing the claim; and most of that time was waiting on me to send pictures of the damage to the claims team! Highly recommend them!
Jojo V.
Jun 5, 2025
Another easy and smooth transaction
Another easy and smooth transaction. Reimbursed immediately via PayPal. Screen replacement.
erika W.
Jun 5, 2025
They communicated very well and fast…
They communicated very well and fast and got me done quick best service

AKKOReviews of getakko.com

About AKKO

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AKKOReviews of getakko.com

AKKO reviews

The only company I'll ever use for…

Fairly quick, very professional

Easy to use claim system.

What an ongoing issue with AKKO

This Company has always been good but they get better and better all the time!

AKKO really impressed me with how easy…

Another easy and smooth transaction

They communicated very well and fast…

About AKKO

About these reviews

More in Insurance

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AKKO reviews

The only company I'll ever use for…

Fairly quick, very professional

Easy to use claim system.

What an ongoing issue with AKKO

This Company has always been good but they get better and better all the time!

AKKO really impressed me with how easy…

Another easy and smooth transaction

They communicated very well and fast…