Allen S.
An interesting alternative to Apple Care
Pros: Everything is through the app. An exception was made for a claim due to a disclosured preexisting condition. Reimbursement was lightning fast to Paypal. Communication was good. Room for improvement: Imputing correct information and documentation through the app was not as clear as could be and required numerous tries and correspondence. Could be more expensive compared to Apple Care depending on yearly time frame and number of claims.
Response from AKKODec 19, 2025
Hi Allen, Thank you for taking the time to leave such a detailed and balanced review. We’re glad you found the app-based experience convenient, our communication helpful, and that your reimbursement was sent speedily to PayPal. It was our pleasure to make a one-time exception on your claim despite the device’s pre-existing condition as this was missed upon the initial review process which was a hiccup on our part! We really appreciate your honest feedback on where we can improve. Making the process for entering information and uploading documentation clearer and easier is something we’re actively working on. Your comments help us identify exactly where the app experience can be smoother. Thanks again for sharing your experience and for choosing AKKO.


