GessatoReviews of gessato.com

Do NOT purchase from this company! Non existent support, very late delivery, defective merchandise. I returned defective product, and got no replacement or refund! I had to dispute the payment through the bank, because they would not respond my many emails. My email is associated with the order. So they are liars too. — Look again! Order #77310-181512 placed on Dec 15, 2022. I purchased Nordic Kitchen Cooking Timer. My review is valid.

Overall good product, but supply chain issues resulted in a few weeks' delay in shipping.

The four coffee cups I got are fantastic, and I'm pleased with them. The mugs are gorgeous and the perfect size. They have a fascinating pattern on the inside and exterior. The shipping was swift, and the pricing was reasonable.

On January 20, 2022 I purchased a watch for $600 using PayPal as payment (Gessato order #70074-182101). The specific watch I purchased is a Issey Miyake Trapezoid Grey Watch in Steel. On the very next day, January 21, 2022, Lloyd G. from Gessato Customer Service reached out to and told me they did not have the item in stock. The expected wait was 4 months and they offered me an alternative should I not want to wait. I responded that I did not mind waiting for the watch that I originally ordered, and he responded back that they will reach out when the order is ready to ship. Per the manufacturer website the watch I had ordered has now been discontinued. Concerned I decided to reach out to Gessato Customer Service for a status update on September 25, 2022, over 8 months after my original order date. Keep in mind that the watch was supposed to be available in 4 months per Gessato Customer Service. I emailed at least 6 times for an update, and I have still not received a response from Customer Service. I filed a complaint today with the Better Business Bureau with supporting documentation.

Bad customer service - almost no communication except when they take your order and your VISA card. CAUTION - Buyer beware.

Gessato.com is a company that has interesting, unique design ideas and also sells a variety of home and personal goods, However, their customer service and communication stinks. I recently received an order from Gessato that contained the wrong item, which I promptly returned using their pre-paid label. It's been over a month and I have not received my refund despite repeated emails and online chats attempts to contact them, which have been completely unsuccessful. I filed a Better Business Bureau complaint and learned I'm not alone - BBB has multiple similar complaints from customers being completely ignored by the company after receiving incorrect items or no items at all. Buyer beware!