GessatoReviews of gessato.com

Response from GessatoDec 6, 2023

Thank you very much for the kind words!

Response from GessatoDec 6, 2023

We apologize again for the mix-up with your order and are glad we could turn your experience around. Your patience and understanding mean a lot to us. Thank you for appreciating our efforts and for loving the complimentary detergent. We're committed to ensuring your satisfaction with every purchase!

Response from GessatoDec 6, 2023

Thank you for choosing Gessato Design Store for your first purchase! We're delighted to hear that everything met your expectations. We look forward to providing you with more smooth and enjoyable shopping experiences in the future.

Response from GessatoDec 6, 2023

We're thrilled to hear that you found the perfect gift for your father-in-law at Gessato Design Store! It's always our pleasure to help our customers find those special items. Thank you for your trust and for choosing us for your gift needs. We look forward to assisting you again in the future!

Response from GessatoNov 11, 2023

We at Gessato sincerely apologize for the inconvenience and frustration you've experienced with your Gummi Lamp purchase. Your feedback is extremely valuable to us, and we want to ensure clarity on the situation. International Shipping Challenges: Being a US-based business, international shipping, particularly to Australia, poses unique challenges. This can sometimes result in extended delivery times and communication delays, which we continuously strive to minimize. Troubleshooting Process: For quality assurance, we requested a video demonstrating the lamp setup – plugging in the cable and correctly installing the bulb. This standard procedure helps us diagnose issues more effectively. Unfortunately, we only received a photo of the lamp turned off, which limited our ability to fully assess the situation. Effort to Resolve: In good faith, and to promptly address your concerns, we sent a replacement bulb. We understand it did not resolve the issue, for which we are currently seeking a solution. Customer Expectations and Communications: We realize that our reaction times might not always meet expectations due to the geographical distance. Additionally, we felt disheartened to receive threats of a negative review early in our communication. Our goal is to ensure customer satisfaction and find amicable solutions to any issues. We are committed to resolving your case and would appreciate the opportunity to discuss this further. Could you please provide the requested video or any additional information that could help us better understand the issue with your lamp? This will enable us to find a more suitable solution for you. Thank you for your patience and understanding. We look forward to your response and to resolving this matter to your satisfaction. Best regards, The Gessato Team

Response from GessatoMay 28, 2023

Dear Mercedes, Thank you for taking the time to express your concerns about your recent experience with Gessato. We are genuinely sorry to hear about the difficulties you've encountered, and we certainly appreciate your feedback. Our team is committed to ensuring your satisfaction and making sure any issues are properly addressed. Firstly, regarding the issue of communication, our records show that we attempted to contact you multiple times via the two email addresses provided with your order. Unfortunately, we didn't receive a response from either address. This led us to believe the emails might be non-operational or incorrect, which certainly created an obstacle in our efforts to update you about the status of your order and address your concerns. Secondly, we understand your frustration about not receiving a refund directly. However, since your order was placed using a monthly installment payment method through Klarna, we issued the refund to Klarna as per the established procedures. We advise reaching out to Klarna's customer support to confirm the status of this refund. Thirdly, we'd like to clarify that we have sent several notifications to the email addresses you provided, updating you about the delay in delivering the Diesel by Seletti Cosmic Dinner Plate-Pluto. We deeply regret that these updates did not reach you due to the issues with the email addresses. Lastly, while we understand and respect your sentiment, "I'm not here to make you guys look bad," it is disheartening to see that you've given us a one-star review. This rating, combined with our unsuccessful attempts to reach you, presents a challenge for us as we strive to maintain a high standard of customer service and satisfaction. We would appreciate it if you could provide us with a valid email address, or an alternative method of communication, to help us rectify this situation and to ensure this kind of misunderstanding doesn't happen in the future. If you have any more concerns or questions, please do not hesitate to get in touch. We remain committed to resolving your issues and ensuring a more seamless experience in the future. Best regards,