At Gessato, we’re all about great design—whether it’s the pieces we curate for our store or the stories we share. But let’s be real: if you’re here, you’re probably checking out reviews for the store. Fair enough.We specialize in thoughtfully selected modern design—home goods, furniture, accessories—that stand out for their quality and originality. No generic mass-market stuff here. Just a carefully chosen mix of independent designers, cult brands, and timeless classics.We’re a small team, not a faceless corporation, which means we care. A lot. About what we carry, how we pack it, and how we communicate with you. And if something ever goes wrong, we work to make it right.So if you’re wondering whether we’re legit—yes, we are. If you’re wondering whether we care—absolutely. And if you’re looking for something beautifully designed, you’re in the right place.
Gessato (gessato.com) has 46 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
gessato.com
Website
gessato.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
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The company replied to 78% of reviews.
Latest
Most recent review: September 2026.
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Disastrous customer service
I placed an order on Gessato Design Store, but right after completing the payment, I was informed that the shipping fees would cost as much as the items themselves.
I immediately tried to contact customer support to resolve this issue, but three emails later, I have received zero response. The total lack of transparency regarding delivery costs combined with non-existent customer service is unacceptable.
I strongly advise against buying from this shop. Save your time and money.
Response from GessatoAug 18, 2026
Hi Jefferson,
Your order was canceled and the refund was issued immediately following your request.
Please note that international refunds are not instantaneous. Once a refund has been processed by us, it can take up to 15 days for the funds to appear back on the original payment method, depending on the issuing bank and payment network. This processing period is entirely outside of our control.
There is therefore no further action required on our end at this time. The refund has already been processed, and you should allow the normal international banking processing period for it to appear on your account.
Best regards,
SE
seth E.
Broken table clock received
Broken table clock received. Emailed, chat, and called.
Nothing from this company.
Customer service is non existent.
Response from GessatoAug 19, 2026
This review does not accurately reflect what occurred.
We responded to the customer within our normal response time after he contacted us regarding the table clock. Based on the initial claim that the item was defective, we also provided a prepaid return label.
During the subsequent exchange, however, it became clear that the customer was not returning the clock because it was defective, but because he had changed his mind about the purchase.
Like many retailers, GESSATO does not provide complimentary return shipping for change-of-mind returns. Return shipping in those circumstances is the customer's responsibility, as stated in our return policy.
The suggestion that our customer service is “non existent” is therefore simply incorrect. We responded, addressed the request, and explained the applicable return policy. This negative review was posted only after we declined to absorb the return shipping cost for a discretionary return.
We are always happy to resolve genuine product defects at our expense. What we cannot do is treat a change-of-mind return as a defective-product claim in order to provide free return shipping.
SU
Sus
Missing Item
I ordered an item in March. AFTER i purchased it the delivery ETA timeline was May 15th. This is a small item no reason for shipping to take that long unless its coming from China. This item is also an item i saw on Urban Outfitters website but waited too long to purchase and it was out of stock yet i was able to find it on Gessato's site. Come May 15th and i still have not received my order. I sent them an email on May 20th inquiring about my order and have heard nothing back. I initiated a charge back with my CC company to resolve. Very disappointed that they cannot provide tracking information nor do they have a less archaic way of contacting customer service
AE
Ali Evan A.
Poor shopping experience
Poor shopping experience, even poorer customer service experience. Did not receive my matching items due to their inventory error and was then charged out of pocket to return the single item. Very poor experience!
Response from GessatoApr 9, 2026
For anyone reading this review, here is the context that has been left out.
This customer purchased two separate products from two separate product pages. They were not sold as a set. One item later turned out to be unavailable due to an inventory discrepancy, and we issued an immediate refund for that item.
About a week after receiving the remaining item, the customer decided to return it. We approved the return and provided the standard options stated in our return policy, including the option to return it independently or use an optional prepaid return label with the label cost deducted from the refund. No mandatory return fee was imposed.
What followed were threats of a negative review, and now this version of events, which omits those facts entirely. We regret the inventory issue, but the order and return request were handled properly from beginning to end.
NE
Nir E.
Horribly frustrating experience with…
Horribly frustrating experience with Gessato. I was charged 5 times for my order. It then took many months for me to get refunded for their mistaken illegal charges. They initially refunded just 3 of their illegal charges and then for months I had to send long emails explaining how i was still double charged for my order. Instead of thoroughly checking whether that is true on their end, they kept saying I was not double charged time and time again, despite me sending them clear proof. Can’t be more frustrating than that. Then, after many months, they finally admitted that I was double charged and that they made another mistake not looking at PayPal charges. Most customers would just give up (I assume that’s what the hoped would happen). I also ordered a custom item and they shipped the wrong item. Even after I told them I ordered a different item, they insisted I did not order the custom item. Again, I had to send proof I did and then they sent the right item.
Only after months of frustrating correspondence were the issues fixed.
I was never offered a compensation for my time, energy, frustration, and the fact that I was charged months before I was refunded so I didn’t have access to those funds the entire time I waited for my refund.
Response from GessatoMay 19, 2025
Thanks for your feedback. Just to clarify for others reading—multiple charges occurred because the order was placed several times, each triggering a confirmation email. We responded to every message promptly and resolved all issues, including issuing full refunds. We're a small team and always do our best to help, even in confusing situations like this.
CF
Chloe F.
Lack of action for faulty product
I purchased a Gummi Lamp from Gessato in June 2023. It arrived and was faulty, with the lamp not working at all. I contacted Gessato, and communication back was great at first. I was asked to check I had plugged it in correctly and tighten the bulb. All of these steps I had done. Since replying back to their "quick fixes" that the lamp was not working, communication has ceased. I have followed this up regularly with no success.
It's extremely frustrating when you purchase something with a high value attached to it and expect a level of quality, all to be disappointed.
Placed review on Trust Pilot on 17 August and then had a response within 24 hours claiming they had sent a new replacement bulb. Received new bulb on 5th October, almost two months later. The new bulb was a completely different colour and did not fix the problem. Emailed them again on the 6th October advising them that new bulb had not fixed the issue and have not heard back.
This is the worst customer service experience and I would not recommend purchasing from this store.
Response from GessatoNov 11, 2023
We at Gessato sincerely apologize for the inconvenience and frustration you've experienced with your Gummi Lamp purchase. Your feedback is extremely valuable to us, and we want to ensure clarity on the situation.
International Shipping Challenges: Being a US-based business, international shipping, particularly to Australia, poses unique challenges. This can sometimes result in extended delivery times and communication delays, which we continuously strive to minimize.
Troubleshooting Process: For quality assurance, we requested a video demonstrating the lamp setup – plugging in the cable and correctly installing the bulb. This standard procedure helps us diagnose issues more effectively. Unfortunately, we only received a photo of the lamp turned off, which limited our ability to fully assess the situation.
Effort to Resolve: In good faith, and to promptly address your concerns, we sent a replacement bulb. We understand it did not resolve the issue, for which we are currently seeking a solution.
Customer Expectations and Communications: We realize that our reaction times might not always meet expectations due to the geographical distance. Additionally, we felt disheartened to receive threats of a negative review early in our communication. Our goal is to ensure customer satisfaction and find amicable solutions to any issues.
We are committed to resolving your case and would appreciate the opportunity to discuss this further. Could you please provide the requested video or any additional information that could help us better understand the issue with your lamp? This will enable us to find a more suitable solution for you.
Thank you for your patience and understanding. We look forward to your response and to resolving this matter to your satisfaction.
Best regards,
The Gessato Team
MM
Mercedes M.
I bought an item and never received an order confirmation.
I ordered a Diesel by Seletti Cosmic Dinner Plate-Pluto on April 26th, 2023. I never received any confirmation email or order number. I found this odd, so I emailed the contact email on their website, but they never replied. I tried emailing one month later and found that the email might be invalid, and the messages won’t send. I still have no information on my item. I find this extremely unprofessional and frustrating.
Yes, they seem to have beautiful things, but I will not recommend purchasing from Gessato. I’m not here to make you guys look bad, but I figured I would hopefully get some answers. Thank you.
Response from GessatoMay 28, 2023
Dear Mercedes,
Thank you for taking the time to express your concerns about your recent experience with Gessato. We are genuinely sorry to hear about the difficulties you've encountered, and we certainly appreciate your feedback. Our team is committed to ensuring your satisfaction and making sure any issues are properly addressed.
Firstly, regarding the issue of communication, our records show that we attempted to contact you multiple times via the two email addresses provided with your order. Unfortunately, we didn't receive a response from either address. This led us to believe the emails might be non-operational or incorrect, which certainly created an obstacle in our efforts to update you about the status of your order and address your concerns.
Secondly, we understand your frustration about not receiving a refund directly. However, since your order was placed using a monthly installment payment method through Klarna, we issued the refund to Klarna as per the established procedures. We advise reaching out to Klarna's customer support to confirm the status of this refund.
Thirdly, we'd like to clarify that we have sent several notifications to the email addresses you provided, updating you about the delay in delivering the Diesel by Seletti Cosmic Dinner Plate-Pluto. We deeply regret that these updates did not reach you due to the issues with the email addresses.
Lastly, while we understand and respect your sentiment, "I'm not here to make you guys look bad," it is disheartening to see that you've given us a one-star review. This rating, combined with our unsuccessful attempts to reach you, presents a challenge for us as we strive to maintain a high standard of customer service and satisfaction.
We would appreciate it if you could provide us with a valid email address, or an alternative method of communication, to help us rectify this situation and to ensure this kind of misunderstanding doesn't happen in the future. If you have any more concerns or questions, please do not hesitate to get in touch.
We remain committed to resolving your issues and ensuring a more seamless experience in the future.
Best regards,
LT
Lia T.
Do NOT purchase from this company
Do NOT purchase from this company! Non existent support, very late delivery, defective merchandise.
I returned defective product, and got no replacement or refund!
I had to dispute the payment through the bank, because they would not respond my many emails.
My email is associated with the order. So they are liars too.
—
Look again! Order #77310-181512 placed on Dec 15, 2022. I purchased Nordic Kitchen Cooking Timer.
My review is valid.
Response from GessatoFeb 14, 2023
Your name and email are not associated with any order with our store. We kindly ask you to remove this spam review.
Thank you
