GessatoReviews of gessato.com

Response from GessatoFeb 17, 2026

Hi Gregory — thanks for the update. We’re sorry you had trouble reaching us initially. We replied with return instructions and two options: return with your own carrier, or use a prepaid label deducted from the refund. Because the item was opened, our standard 20% restocking fee applies if returned as unworn. We’re based in New York; this order shipped from the maker in Australia due to availability and timing. If anything is unclear, please reply to our email thread and we’ll help right away.

Response from GessatoAug 20, 2024

We’re truly sorry for the confusion and frustration caused by the initial error. Your order was mistakenly flagged due to a recent spike in fraudulent activity, and the message you received was sent in error—it's not representative of our values or tone. We did follow up promptly, processed your order, and included a complimentary item to make up for the situation. We appreciate your patience regarding the delayed item and are committed to ensuring the rest of your experience goes smoothly. Thank you for your feedback—it helps us do better.

Response from GessatoSep 17, 2022

Hi Steven, we are very flattered by the level of arrogance and entitlement. Your order was placed on August 9th. Immediately after the order you have sent 4 emails to customer service and created a lot of confusion about the delivery address. We have responded to each of your emails in a matter of minutes and confirmed the shipping for August 12th to the address of your choice. As per our communication we have issued you a full refund. We do not wish to do business with you. All the best

Response from GessatoJan 18, 2022

We are very sorry to hear of your disappointment, Rebecca. Unfortunately the ongoing pandemic and the consequential disruption of the supply chain caused a lot of complications in many areas of our operation including order fulfillment and customer service. A full refund has been issued to your account. We sincerely apologize for any inconvenience we may have caused.