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Germanshop24

About Germanshop24

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008.In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week.In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US.In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.

Germanshop24 (germanshop24.com) has 207 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: germanshop24.com
Website: germanshop24.com
Category: Takeaway
Location: Hinesville, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 21% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Germanshop24 reviews

207 approved reviews, newest moderated first

Brian
May 11, 2017
Excellent delivery time and …
Excellent delivery time and exceptionally very easy to place an order! Would appreciate more of a discount with higher costly orders though?
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Martina
May 11, 2017
Great price and the shipping is …
Great price and the shipping is fast.Will order more from Germanship24.
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Ha
May 11, 2017
Love ordering stuff from you guys
Love ordering stuff from you guys
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J.
May 11, 2017
Rude customer service
I cannot speak for the products but here is my email interaction with the, I still can't believe it, manager: My email: Hi, I have a question regarding the prices. The products advertised do on average cost a third in Germany. I thought that may be justified because the products need to be imported to the U.S., hence the increased retail price. However, when checking out I was surprised that you ship the products from Germany and that the buyer still has to pay high shipping costs and is responsible for customs. Would you mind explaining how you calculate/justify the prices? Thank you! Here is the answer: we do not just sell products - we offer a SERVICE! If you buy your oil at a local store and do your oil change at home, you also just pay 1/3 than any shop charges. Don't order there because despite the manager yelling "service" at me, unfortunately there is no customer services. Update: As you can see the answer of germanshop24 below....I am right about the rude customer service :)
Response from Germanshop24May 11, 2017
Our answer explains our pricing more than enough. If you do not understand the difference between a service and a product this is not our concern ;)
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Nicole M.
Aug 14, 2016
great and fast service
Nice selection of products, got free shipping plus a coupon and fast delivery
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Victor Z.
Aug 13, 2016
Transactions made easier.
Minimum orders are now $20.00. Not good for me. Input should be improved (i.e.mistakes in customer input should be displayed prominently), I was not able to use my regular customer ID (email account) and had to contact Customer Service to have my own email account back. Otherwise, good service, decent product line.
Response from Germanshop24Aug 13, 2016
Dear Victor, sorry for any inconvenience with your password. We got a new shop system and for your own security, passwords were not transferred to the new system. The minimum order value was introduced to keep our product prices as low as possible. We have fixed costs with any order - no matter how large the order is. For example: If someone just orders one bar of chocolate, we would actually made loss. So to keep the product prices low, we introduced the minimum order value. Other option would have been to raise the prices, but since most customers order for $50 or more that would have make no sense. I hope this explanation helps you to understand why there is a minimum order value. Thank you for your feedback and have a nice day!
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harrison J.
Aug 13, 2016
Excelent
Great and fast service Will order again from them !!
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James
Aug 12, 2016
THE BEST
I have oredered from Germanshop 24 for well over a year and ALWAYS get 100% satisfaction and super fast shipping. MUCH BETTER the a few other online German grocery retailers....!! HAve told all my friends and co workers about theis great business !!
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