Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

During this quarantine period we had a dryer die and a freezer breathing its last breaths. We called after choosing products online..two different weeks and sales reps but both times, excellent prices and fantastic customer service!! We have now, to date, bought 5 appliances from them and will continue to do so! Even our daughter's family is now a customer and got 2 new items during the shutdown with ease. Forget big box stores.

I called to enquire about diff options for installation and delivery and Ian made the whole experience pleasant. We quickly narrowed down my options and I chose what made sense. The installation window was set and all done. Great service...

As a real estate investor that buys appliances on a regular basis I always look for the best price, quick response and good customer service. With Gerhard's Appliance I find it all in one shop. I have been working with Ian for few years now and I keep getting great service. He is always there to advice, to assist, whatever I need. He always come with a great product! Highly recommended!!

Ian was great to work with. His customer service was amazing even though I made some mistakes with my order. Ian helped me find the range I needed. I ordered the range and an over the range microwave. When it came to installation, it turned out our kitchen cabinets were too low and the microwave was too close to the burners on the stove. Ian was understanding and was able to swap the microwave for a different one and help scheduled it to be installed very quickly.

Ian has been the most efficient, helpful and pleasant salesperson we have done business with in 36 years as general contractors!

Ian, Professional and helpful

I am updating my review after Ian and the team at Gerhard’s made it right after making a mistake. I was contacted first thing in the morning after the issue and was told they were able to resolve it and get my elderly relative their refrigerator that day. So instead of having to wait a week after the mistake, they got it fixed right away and we got the frig. Ian apologized and owned the issue which was very much appreciated and he did everything possible to make it right. Thanks very much Ian and team. You were able to turnaround a situation that started out stressful and hectic and made us all feel good at the end of it. Appreciate all your extra effort during these trying times. Stay safe and thanks again. First review - I’m very sorry to have to rate Ian so poorly and I see he has quite a few good reviews. I wish I had the same experience but it was bad. Hoping he makes it right. I received an email confirmation of a delivery for a refrigerator from Ian (scheduled for one week after order). The day before I hadn’t received any phone call confirming the 4-hour time window and when I called, the sales person said there was NO date scheduled in the order at all. Ian must have forgotten she said. Mistakes happen, I get it, but my 82-year old aunt really needs a fridge during these crazy times as hers broke. We purposely went with Gerhard’s because of the delivery and availability and paid more so very disappointing that someone dropped the ball in a big way.

Ian Chapin is great! We work with him exclusively at Gerhard's as our sales appliance rep and have been extremely happy with his level of customer service, his extensive knowledge of appliances, and his friendly demeanor. Thank you for being a wonderful trade partner! - Stephanie @ Bellweather Design-Build