Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

If I could leave ZERO stars I would. After having our new washer and dryer installed on a Tuesday, we noticed on Friday that it had been leaking the entire time from a connection. The water went through our hardwood floors on the first floor into our finished basement, collapsing the ceiling tiles and causing major water damage. The installer, a subcontractor, agreed it was their mistake. However we have heard nothing from Gerhards about damages. After multiple phone calls, and assurances that we would hear from someone, including the owner, on Friday, then Saturday, then Monday, here we are Tuesday with zero communication. We have left multiple messages, multiple emails to no avail. We will be filing a case with Bucks County consumer protection to recoup the cost of the water damages.

I ordered a washer dryer set online late one Fri afternoon, the car declined because we have $1000/day spending limit set on it that I had forgotten about. I called IAN CHAPIN at Gerhard's Applicance Inc., first thing Monday morning. I asked if he'd mind splitting the payments into two days so we wouldn't need to go thru the hassle of calling the bank. Then Ian started this rant, and wouldn't let me talk, continued to repeat himself and speak over me, not listening to my desires, or anything, despite my many attempts to get a word in (as he repeated for the 3rd time what he wanted me to do so he could get my $2035 more easily), I ended up hanging up on him. Was cool cause I immediately found another seller for cheaper who had no problem with my request. They might be a good company, but I'll never know cause that was a poor way for any sales person to deal with me, and I won't recommend this place to anyone ever.

This was our third transaction with Gerhards. We had a salesperson issue on the first sale when we purchased a refrigerator and a freezer. Our second transaction went very smoothly. The third was a purchase of the Bosch dishwasher had a snag. Our previous two dishwashers were hardwired and when the delivery guys arrived the informed me I needed an outlet, a $150 charge. I was not informed by salesperson that Bosch dishwashers are only plugged in. I could have put outlet in myself for a fraction of the charge. You need your staff to inform customers of situations like this. I love your store but I really have to rethink where I make my next appliance purchase.

I purchased $7000 in appliances. Within 8 months of installation, the $400 microwave oven imploded (glass everywhere). Customer service was extremely rude, accused me of overcooking food (no food residue inside or on glass shards) or operating empty (can't be done), refused to make good. I had to go to GE to get a rebate. Then I heard from many others of similar experiences

Absolutely the worst customer service, I will never ever ever ever ever recommend this place to anyone. Rachael was the rudest person I have ever dealt with. #RUDE!!!! Please do not use these people, PLEASE!!!

On November 18, 2019, I purchased a dishwasher from the Gerhard’s Appliances Glenside store. When the installer pulled out our old dishwasher, he said that it was over 40 years old. He said that he needed to go out to his truck to get a connector that would accommodate the new dishwasher. He said that the new part and installation would cost $125 and had to be paid in cash. I gave him the $125. After he left I looked at the bill. Two of the itemized entries were: INSTALLDW (Install Dishwasher) $150 P-DWKIT1 (DishwasherInstall Kit) $25 I called the Glenside store and spoke with Manager #1. He told me that he would get back to me. He never did. I called again and spoke to Manager #2. She said that Manager #3 would get back to me. He never did. I called Manager #3 three times and each time I was told that he was “engaged elsewhere in the store”. I called a fourth time and told the receptionist that I would wait for Manager #3 to come to the phone. When Manager #3 came to the phone he said that he had discussed the matter with the installer, who said, “It never happened.” I wrote an online review saying that I was unhappy with the service I received from Gerhard’s appliances. I did not list the specific details as I hoped the problem could be resolved. A Gerhard’s “business employee” responded to my review. I sent her a version of the above letter detailing the problem (mentioning the names of Gerhard’s staff with whom I spoke). She responded that she sent my letter on to the appropriate persons in the company and that they would contact me to discuss my concern. It is over two months since I was told that Gerhard’s would respond. They never responded, so I am making my letter public (with the names of the installer, managers and business employee redacted). If you deal with Gerhard's and the installer asks for additional cash, I suggest that you call the store manager and ask him/her if the installer is being honest.

My wife and I have shopped here before… We bought a grill as part of the Fourth of July sale… It came two weeks later than we were told, and arrived damaged… They finally communicated with us and when they tried to install it, the gas line was too short... I discovered this on my own…they took my current long gas line and threw it out After calling customer service to rectify the problem of them throwing out my long gas line, they had no interest in helping me They will not be getting my future business Paul DiMuzio

Worst experience I have had with a merchant in a very long time. I bought a high-end refrigerator and their delivery personnel badly damaged an exterior door that now needs to be replaced. The delivery personnel contacted their supervisor- Anthony- who had them tell my wife that Gerhards would take care of it. This was more than a week ago and they are ignoring our calls and emails. This is just a bad business practice. Avoid this merchant to go to a reputable place instead! The only way they are getting positive reviews is that they are writing them themselves.