Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

So I ordered a refrigerator on a Monday that they said was in stock and could be delivered at the latest by Saturday. I urged them to get it to me ASAP as I had no working refrigerator, mine suddenly broke. All my food was in a cooler on my back porch. Saturday came and went, I spoke to Mr. Gerhard who said the shipment of fridges was late (despite being told they were in stock) and that they wouldn't arrive until Monday. He would try to get it to me as soon as they get delivered but my on paper delivery date was the following Friday. (This would put me just about 2 weeks without a fridge). I have 2 small children and have no remaining cold food or way to store food. This is very poor customer service. No triage for who NEEDS a fridge as opposed to someone ordering an extra fridge, etc. This is the last straw. I will never buy another appliance from this company as long as I live.

After purchasing a refrigerator,a dishwasher, a gas grill and more recently a washer and dryer from Gerhards, I’ve had it with their horrible customer service which borders on the unscrupulous if not downright dishonest. I paid for installation along with my purchase of the washer and dryer. The surly delivery man informed me that the power chord with the dryer was too short and that I would have to purchase and install this myself. He left my machines out in the kitchen. The $30 part was hard to obtain as Lowe’s, Home Depot and Ace did not carry it, but I did find one and installed it Then the piping to drain the washing machine was too short to reach the drain pipe. When I called Gerhards, they told me to get a plumber. I then called the salesmen, Matthew Ashley, who sold me the machines. He was apologetic, and told me they’d refund the installation fee and the cost of the power chord and that he would come out with a repair man to fix everything. This was on a Friday and he said he’d call me on Monday to make arrangements which he didn’t. I called him and again he was apologetic and said he would take care of everything. Suffice it to say after more phone calls and emails, I’ve never received a refund nor assistance with my appliances. If you look at other online reviews you’ll see that mine is not an uncommon complaint. Lying and not standing by their products is hard to understand and unacceptable. I’d suggest you look elsewhere if you want a store that will deliver what they promise and who care about their customers.

We purchased a GE front load washer and had it delivered and set up. I gave the delivery man a level to make sure it was balanced. He showed me that it was and left. Later, I found out that he leveled it with one on my wife's flip flops! He also tore a 1" hole in our linoleum floor getting it in. After many, many phone calls, someone finally ordered a leveling leg from GE and it was installed without any problems. To compensate me for the ruined flooring they gave me a 10-year warranty on the motor - no labor - just the motor. This is the second time I've had them put in a washer. There were problems with the first install as well. Yes, fool me once shame on them, fool me twice, shame on me. Never again.

Terrible experience, I called and specifically asked for a impeller washer and gas dryer set. Paid in full and had to wait two weeks for them to deliver, the dryer did not work, I called and emailed several times only to be ignored. They also took my hard metal dryer vent and replaced it with a foul type, which the manual tells you specifically not to use as it may damage the dryer or cause a fire. Had to wait two more weeks for them to bring a replacement, the installation team was rude and nasty and brought a semi ridged vent, now the dryer sticks out in the middle of my laundry room so you can barely get through the back door, and they sent me another broken appliance, the feet are broken and bent all different directions making it so you cannot level it, guess what, when I called no one answered the phone, email with photos? Also went unanswered. Do yourself a favor and buy elsewhere

Did not receive my complete order. Was promised the missing item that same afternoon since on site tradesman needed the missing part to complete his work, two days later still waiting. Terrible staff, made no attempt to correct their error, and will not make a special trip to correct same must wait until they are good and ready.

I have bought many appliances at Gerhards in the past partly because their in-house service department was great. No longer. My first experience with their new service arm Fast Appliance Repair will be my last! The tech came to check why my ice maker wasn't making ice. He checks ice maker, it is working but no isn't getting water. He tells me to turn off and then on the water valve in the basement. Ice maker starts working. I accept the $89 diagnostic fee. But I was charged an additional $60 for labor when he didn't repair anything. And when I called to inquire about the charges the customer service rep says he'd check on it and get back to me. He didn't. When I called a second time, I learned the rep had written in my file that he called me and left a voice message, which was a lie. The new rep tells me the $60 labor fee was for the tech realigning the water line. But the water line was never the issue, it was the water valve in my basement, which he never even looked at. I will never again use this company for service.

One of the worst experiences, spent nearly four thousand dollars and ended up waiting for weeks for my refrigerator. The sad part is we had to call them a number of times only to be told our fridge was on back order. Never again.

To make a long story short, we had two damaged stoves delivered after buying a whole kitchen of new appliances. Couldn’t get them to call us back and finally they offered us $50 back which we never received.