Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

This place is the worst. Their incompetence is only rivaled by their deceit. We bought a washer dryer for over $3000. They brought the wrong one and refused to install the washer they had.

Their delivery dept. is awful. They will waste your time and deliver damaged appliances. Customer service doesn't care about that once they have your money. Don't waste your time.

Bought a dishwasher and refrigerator after a dishwasher leak. Saleswoman misrepresented model and sold us a piece of junk. Although Bosch is best brand in dishwasher (previously owned their entry model), this model shouldn't be sold and especially not to people worried about leaks! It has no tray, inside is in 3 pieces vs. solid in unit up, but sales person said only difference is that it has a plastic bottom. Unbelievably uninformed! She should have told us there is no vent so dishes don't dry, unit stinks, doesn't clean dishes, spray arm constantly falls off as it is cheap plastic. Racks are cheap and don't even fit our dishes. We've had installation out twice and a tech out in the past two weeks and they won't let us swap this out. NO customer service. Manager just as uninformed and tried to tell me they have no complaints! Hardly. Cancelled fridge order at least. Will never shop there again.

The store will now replace the refrigerator.

Products are very good. But the service is the worst. I ordered my oven in October planning to make holiday meals. I was told to expect it by the end of the month. I got it mid February. No explanation, no contact for 4 months. I asked for a discount, NO to that. Big fat nasty don’t care about you NO. Family owned so NO where else to escalate my issue. So disappointed. Buyers beware.

The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

Talk to me before buying anything at Gerhards Appliances. They do not stand behind the manufacturer products they sell….horrible company!

We recently purchased a GE dishwasher from Gerhard's; we wanted to buy locally, and since they said that their "installers" were also locally sourced and vetted by them, we figured we'd get a better experience from them than if we went to one of the big box stores. The dishwasher we were looking at was fairly priced, and there were no real issues when purchasing, as we knew what we wanted and the sales person really didn't need to do much "selling". We scheduled a time for the dishwasher to be delivered and installed, and since it'd be better to have it delivered in the afternoon, I requested some time after 12:00pm. This was my first issue (albeit not a big one, but an inconvenience worth mentioning to those looking to purchase from Gerhard's): they said that they couldn't put in the actual time of the delivery, but they'd put in there that the afternoon would be better. I get a message the next day that the delivery would be in the morning...I responded to the email stating that I needed it in the afternoon, as no one would be around to receive it in the morning; they told me that they could not control when the unit was going to be delivered, and I'd have to reschedule altogether. That's fine, as it was rescheduled for the next day in the afternoon. The installer came, and went about the delivery and installation. All seemed fine, as they tested the installation in front of me, I signed off, and then they went off on their way. This brings me to my next issue: when I tried to open an adjacent cabinet drawer, I found that part of the installation screw had gone into the drawer, and as it opened, gouged out the side of the drawer (see attached pics). These drawers are relatively new, and now one is damaged because of an inept installer. My third issue is this: I sent a message to the Gerhard delivery email address telling them what happened, and the response I got was that they would have to have the installer contact me; this SCREAMS to me "We don't stand behind our work", and that's a HUGE red flag for me. Needless to say, the installer never reached out. I waited a week, then I called the Gerhard's Customer Service line and told them what happened - they transferred me to their Delivery department, who then told me that...they need to have the installer contact me. Again, after another week, I received no response. In looking through other negative reviews for Gerhard's, it appears that a "representative" posts a canned reply to "contact us directly" so "we can help make this right!" - a note on that...I did contact their customer service, and no effort (not even an apology) was made to even remotely address the issue. Almost two weeks later and I am still waiting for a response. Buyer beware when dealing with them that once the sale is made, you are pretty much on your own to fix any issues. If you're handy and can install these yourself, you may have no issues with them...but if you're like most homeowners dealing with purchasing and installing an appliance, you may want to go somewhere else for a better experience.