Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

The Five Stars for this review are specifically for Ashley Williams, Customer Service Supervisor. A Gerhardt service technician came to our home on May 9, 2019 to check what was wrong with one of our ovens and the refrigerator door, which wasn't closing properly. He stated that we needed a new door and it would be ordered, After many phone calls and MUCH confusion on the part of Gerhardt and Fast Appliance I received a notice that the door would be fixed on June 6, 2019. Two technicians came. Fixed the oven, but there was no door! Back to the phone calls where no one seemed to know what I was talking about. Finally on June 14, 2019 I speak with Ashley Williams. She not only apologized for the mess but was actually able to sort it out. She kept me updated on what was happening with the door. The door was installed on June 28,2019. Every major appliance in our kitchen is from Gerhardt. We purchased them from Gerhardt because we expected quality service, not the run around we would get from other vendors. But back to Ashley. She showed genuine concern and was going to make this right. She should be commended for her customer service. Should I need service again, I will not hesitate to contact her and save myself a lot of time.

Situation was resolved to my satisfaction. Problems with product was recognized. Washer/dryer returned and payment refunded. Appreciate the cooperation from the appliance company. Thanks. Would rate sales, install and service at a negative 10 if possible. Washer and dryer caused water and structural damage to my house due to the excessive vibrations of the units. Units sold were not specified properly or installed properly for the application. Owner of company has refused to accept return of the units in accordance with their return policy on the order. Company's technician inspected the units and the installation and stated that the company should not sold the units to me. Owner and general manager of company have refused to acknowledge the issue or contact me directly.

Purchased an entire kitchen from Gerhards, went in with photos and measurements but no idea what I would actually purchase. My sales rep Allie listend to my ideas and showed me the GE Cafe series in matte white and copper finishes (I didn’t want SS) It was perfect! Delivery and installation happened seamlessly. No one ever likes having time windows and taking a day off of work but it was so worth it once I had my appliances ready to go. I would highly recommend Gerhard’s over any big box store.

Ashley in the office and Bob in the field got our refrigerator working. We experienced a 'perfect storm' of breakdowns that would have stymied most repair operations. We were very well treated by Ashley, who was always understanding and professional in guiding us to a favorable fix. Bob, our favorite technician, was never overwhelmed. He proved to be up to the task. The man is masterful. Our family has always Bought at Gerhard's and now we'll always Fix at Gerhard's!

The best experience in shopping for a washer and dryer. The salespeople were friendly and professional. I would definitely recommend them to others. Grant Avenue /Roosevelt Blvd.

I purchased 4 new kitchen appliances. Rick from sales staff in Glenside was excellent. He was helpful, listened to what I was looking for, took notes, patiently answered all my questions, showed me various options offering suggestions, and was not overbearing. He provided a timely written quote. After the sale he was very helpful in explaining the installation and rebate process. He checked to make sure everything was in stock. Installation went seamlessly except when they went to install the dishwasher they realized it was incorrect color, stainless rather than slate. They contacted the office to get the process started for the right color before they left my house. The manufacturer had tagged the incorrect box. By the end of the week I had the correct dishwasher installed. I am pleased with the performance and look of the GE slate appliances. Only one minor comment, the refrigerator lighting is a little dimmer than expected for led lighting.

Had a great experience with Frank Kromer- he was very responsive and answered each question I had, while providing a seamless transaction. Highly recommend!

We recently purchased a GE appliance from Gerhards, and had an issue immediately. Service came out to diagnose the issue and then we waited....and waited....AND WAITED. After calling several times and speaking with different reps, our claim landed on Jessica Brunkel’s desk. I was already growing frustrated I have to say Jessica was professional, level headed, and so responsive in handling our problem. Even when our part was delayed again, Jessica took initiative and contacted myself, as well as GE (without me even knowing) and updated me before I even had the chance to ask! Our problem was eventually resolved, and I THANK Jessica solely for her efforts in making things happen. She was a pleasure to work with, and I hope she is acknowledged and recognized for her platinum service ethic! Thank you Jessica! Jill M.