Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

I agree that 1 star maybe generous at least at this moment in my situation with this company. If they end up making good on the fiasco they created with my delivery it’s possible thier rating goes up. I’ve used them successfully in the past but just because someone is having a bad day does not excuse the poor nonexistent customer service I got. The ball is in thier court.

A one-star is too generous for the experience we have had with Gerhard's. We placed a large appliance order in May 2017, and only at the time of delivery (at the end of October) was it communicated that multiple pieces of our order were either discontinued or on back-order. We were in the middle of a huge kitchen renovation and had to re-work the timeframe to accommodate this. Ok, no big deal - but this was despite the fact that we had been contacted multiple times by Gerhard's regarding when we would take delivery of the appliances. At no point did anyone contact us to communicate the delay, which we would have been fine with. After an additional month of going back and forth about the delivery timeframes (since we had to keep paying our contractors to come out to install/deal with the piece-by-piece installation, when the rest of our kitchen renovation was done), and why no one had communicated the delay, we discovered that one piece had been ordered incorrectly by the Gerhard's team. We brought this to their attention, and asked that they correct the order so we received the right item when it finally came off back-order. After additional exchanges with the customer service team (which were much more personable and helpful than the owner, Linda), they finally agreed to loan us a floor model cook-top since ours was not estimated for delivery until late December. When the cook-top was finally delivered to us - the wrong model came. Linda has refused to call or email us to resolve this issue. I understand that delays and issues may occur, but am speechless at the complete lack of customer service on Gerhard's part. We are not asking for a refund, we simply want the item we had asked to be ordered. We are now left with a (very expensive) cook-top that we did not order, and had informed the Gerhard's team as such. Please take your business elsewhere to somewhere that actually cares about their customers.

the store it's self is excellent. The service department is rude, doesn't know how to tell what appliance is under warranty.When asked to speak to supervisor was given run around. I will never make a purchase here again.

Service Department is horrible. On hold for over 30 minutes, disconnected multiple times. And they won't provide your appt window time until 12 hours before the appt. Completely unacceptable customer service. This is the first time we've made a purchase from them and certainly the last.

Non existent customer service!. Do not use this company!!!

Non existent customer service, takes weeks to get a response. Still waiting. Gerhardt's, you have all my information my phone and email remain the same , your service manager T.J. who I had to stop in the Glenside store to get any information from, told me he would call me two weeks ago, this has been going on for months now. How about you contact me with an answer. Or better just schedule the promised repair. After waiting for over 3 weeks for a response a letter arrived telling me I am not getting my refrigerator fixed and that I should be satisfied with the prompt service and the fact that Gerhardt's bent over backwards and that is a Quote to service me. I am confused my refrigerators ice maker is still not working and I am suppose to be happy really!!! I called Kiefer Appliances explained my situation I was given several options to choose from. I spent $121.02 not $286.68 that Gerhardt's wanted I now have Ice amazing. Good bye no star Gerhardt's and my family will not be shopping there either. Hello Kiefer's.

Horrible delivery and installation, horrible customer service! The first sales meet is OK, I purchased over $8000 worth of appliance. 2 pieces would be delivered and installed by in-house crew, the other 2 by their designated contractor with a fee. Let's just say that things started to go downhill quickly after I signed the order. The sales person never called me about the inventory status as he promised, the contractor couldn't keep appointment time three times and simply couldn't give me a straight answer about installation questions, the service department gave me the run-around as if I was bothering them to check the status of my delivery. When the in-house crew delivered range and compact refrigerator, they simply pushed range into the slot, hookup the gas line and left in a jiffy. The range was not leveled at all, the line were sticking out instead hidden in the back as manufacturer intended. And, shockingly, they couldn't be bothered to plug into the electric outlet in the back! Homeowners have to pull the appliance out and redo the work, what's the point of "put in the place" as they stated? I am still dealing with customer service on this issue 2 days later. Just think about this, I am not spending little peanuts money with them, what would happen to all those people who only buy one piece of appliance? Do they value their customer? Absolutely not!

2 years ago, we bought Bosch stovetop, oven, and range hood. The oven never worked right in that it would turn on by itself. Gerhards replaced the computer parts on this so many times and said it was probably my lights that were causing interference. Finally Bosch admitted they had a problem and sent out the new improved parts. At the same time, my range hood was delivered with damage, as if it were dropped on the top. I asked for a new one, but was told they could repair it and all was fine. It took them a number of times and replacement parts before it was working somewhat normally. A couple months ago, it stopped working correctly. I called Gerhards and they came out and determined the same thing. They ordered parts and came out again. Unfortunately, one of the parts was the wrong thing and the other was also damaged. I should have held my ground and just returned it in the beginning because now, I fall under New Leaf Service Contracts. Gerhards tells me it is up to them to replace the range hood, but New Leaf tells me ultimately it is up to Gerhards. One thing for sure, I will never purchase from Gerhads or Bosch again!