Gerber-Tools.comReviews of gerber-tools.com

Ordered in february now it is may and i still dont have the tool. Contact is very very slow if they do. Hope to get the tool soon. But next time i wil find an other shop.

This is not a quality company to deal with! You cannot get in touch with anyone at this company. I placed an order the beginning of december and although I did receive an order confirmation, I have not heard anything beyond the confirmation. They do not answer their phone and refer you to a website that I am not sure is a valid site to even access. NEVER will I order from them again!

Had the worst experience ever! Bought several goods from them. No sight of the package for several months. Corresponded with their “customer service department” numerous times. Finally, it seems to arrive by our local postal office - but as the address was wrongly written (by the sender) it was returned to sender. Now the worst part: When Two Point Enterprises / Gerber-tools.com receives the package back, it’s damaged by their shipping company - why they only want to make a partial refund (of approx. 60%) of my legal claim (= the amount in full). I’ll repeat that: I’m only refunded approx. 60% for a package which I NEVER RECEIVED! If this isn’t a complete fraudulent scamming business, I don’t know what is. DON’T EVER SHOP HERE!

I ordered a multi tool with engraving on the knife and embroidery on the sheath. The website indicated that I would be sent to another screen to choose my fonts and colors. (I listed my messages in the special requests box for what I thought would be redundancy) Once I paid, that was it. No choices page. So I emailed right away..... crickets. 3 days later I receive an e-mail "your order has shipped" I e-mail again, WHAT? HOW? You don't know what I wanted! This time I get a response "oh well this is the first we've heard and its custom so no returns. Hope you like it." Soooo, I get it and the knife looks good, but the embroidery is VERY CROOKED! I send a 3rd e-mail, Sorry, they say, this is the best they could do... it's custom and will not be replaced. Long story short, the "professionals" chose the font, size and color but couldn't make it straight and I'm stuck with an embarrassing birthday gift. I wish I could post the photo here that I sent them. In my opinion they are not worthy to represent the Gerber name and I told the parent company so.

Let me just day that this is the worse customer experience ever! The items aret always delayed!!!!! My package was sent to the incorrect address, no one answers emails! I will not be shopping anymore!

Placed an order, money left my account within minutes , 10 days and still showed order had not been filled ! Even though I should have my items by now !!! So day 1 Ordered showed processing with a line you will be contacted once order is filled and shipped with tracking number 4 days later - still same message 7 days still same message Wrote an email to customer care - asking where my items were , answer we are busy and haven’t filled order or shipped , Sent another email asking a time frame as the items are a gift. Response. We are busy we will fill order when we get to it Sent another email stating if they have no plans in near future to fill my order. Please refund Guess they had to plans to fill, so today then sent an email stating they are refunding and funds will be back in my account in 5 days so basically they will have my money for 15 days and take it shove it attitude Will never shop this online store again or no care , no apologies, no let me check what the hold up is !!!! Nothing but take it or leave it attitude 1st time using this site and will most definitely use Carter’s online as orders are filled and shipped within 1-2 days Worst customer service

Note that this parent company (Two Point Enterprises) operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net. I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Days later I received an email stating that the shipping label had just been created and the order was about to be shipped out – the rep had simply lied about the shipment. I contacted them again and voiced my dissatisfaction, as they could have canceled my order as it had not even shipped (as the representative had falsely claimed). The same rep then rudely and dismissively gave me a vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) to ship out orders. On what planet is this acceptable? It's clear that this company is a drop-shipping operation – they do not keep much of their inventory on hand and ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer "service" rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns – it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a practice you most often see with shady ebay sellers. TL;DR: Four strikes: 1) It took almost two weeks for my initial order to even ship out (with no confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) RUDE and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually cares, there are plenty out there. This amateur hour company's service is abysmal on every level, all the way down. Avoid.

Solid. I don't love the suspension and the wire cutters are pretty weak.