Ethan
great marketing. terrible customer service. money wasted
The product does not work for me at all. I have been using it for 9 months. Maybe the product does not work for me having Korean genetics. Customer support is terrible. They do not do what the customer asks. I have requested to cancel my subscription and they dodge the question with how to get a new regimen. If a shipment is sent, the customer service does little to no work at all canceling the order or assisting you. The process of canceling a subscription is well hidden as well.
Response from GeologieApr 22, 2022
Appreciate the review, and sorry to hear that the regimen didn't work out for you, Ethan. Our team is always happy to work with customers one-on-one to make sure you're using formulas that are best tailored to your skin and will help you achieve the results you're looking for. We have many guys who we swap out products for along the way to meet their adapting needs. The process is a two-way street, however, and we can't make changes without your input. Our customer success lead has reached out a few times without a response from you, so feel free to engage there if you're truly interested in dialing things in. We also provide clear subscription cancellation instructions to customers upon outreach and have a dedicated walkthrough page among our FAQ's if those steps aren't clear. We're big proponents of guys only ordering what they want, when they want it if subscriptions aren't your style. It looks like you got that all squared away yourself before your next scheduled order began processing this month. Take care, and let us know if we can ever help with anything else!