Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
geologie.com
Website
geologie.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I had some fraud take place on my debit card that my Geologie account is attached to. Andy was amazing in helping me get this remedied!
Thanks so much Andy! I appreciate all of the help you gave me!
Mike E.
Las Vegas
Response from GeologieFeb 16, 2023
Glad to hear Andy could help you with billing and regimen updates, Mike! It's been a pleasure having you as a customer, and don't hesitate to reach back out if we can help with anything else along the way.
SC
Scott
This product changed my skin for the…
This product changed my skin for the better nearly overnight. I have combination skin and had been dealing with red spots, dryness and flaking and thought I might need to start seeing a dermatologist. I saw an add on the New Rockstars YouTube channel and decided to do the free trial. It cleared up the problems I was having almost immediately and I will NEVER go back to any other face product. The new expedited shipping is even better!
Response from GeologieFeb 16, 2023
So glad you found us through New Rockstars, Scott! We're big fans of the channel and happy to be working with them.
Glad to hear that your skin's back under control, and don't hesitate to reach back out to our team if there are ever any adjustments you might need to make to the regimen along the way -- always happy to help with that!
Keep it up and don't be a stranger :)
GM
George M.
Been using my skin care line for…
Been using my skin care line for approximately 6 months now. It has really made a difference having this steady program and consistency of quality products. I no longer run out and skip my care as my products come on a regular schedule. Thank you!!! 5 *****
Response from GeologieFeb 16, 2023
Excellent, George! So great to have you with us, and we always love to hear about the positive impacts our regimens are having. Let our support team know if you need help dialing anything in moving forward if your needs change.
DA
Damian
Made it on time and works great
Made it on time and works great
Response from GeologieFeb 16, 2023
Awesome, Damian! That's what we love to hear. Keep it up with the regimen and don't be a stranger :)
JS
John S.
Horrible company
Horrible company. Steals hundreds of dollars and Will not refund unauthorized charges. Forced to initiate chargeback with bank.
Response from GeologieFeb 16, 2023
Appreciate your review, John! It sounds like our support lead reached out to get you taken care of. He'll look forward to hearing back from you there if there's anything else we can help with.
To confirm, explicit consent was given to receive recurring orders during purchase of your trial order with us, and our team communicated that information transparently before, during and after purchase of the trial. We also offer flexible account controls if any updates might be needed to membership preferences in between orders, and it unfortunately doesn't look like you canceled prior to your latest order processing or reached out to our support team for assistance if any help with account management was needed. Our team of skincare professionals can dial in a regimen or delivery schedule to make sure you're receiving what you want, when you want it, and we also have a robust series of FAQ walkthroughs on every subscription update one can make.
We're always happy to work with our customers on a resolution and did so here. Again, don't hesitate to follow back up with our team lead if you have any additional questions or there's anything else we can assist with.
PR
Patricia R.
False Marketing Practices
They offered me a free trial which stated that only pay for the shipping and then I realized they charged me without authorization a 90 days product supply, then when requested the return and refund they claimed that the product are "Customized" how they constomize a skincare product without never having contact with a person? Total scam and false adrvetising. Im making a complaint at the FTC and BBB, this is s a clear violation of the FTC Act and Electronic Code of Federal Regulation Section 16 CFR § 251.1 - The guide
Response from GeologieFeb 16, 2023
Thanks for sharing, Patricia.
Heavily discounted personalized trial orders do entail a membership that can be canceled or modified at any time in between orders, and we call that out in our advertising for them. If subscription's not for you and you'd prefer to order a la carte, we offer many pre-configured sets on our site as one-time purchases for full price.
To be clear, too, we outline subscription details transparently in multiple places before, during and after purchase of any order that involves recurring purchases. Recurring purchases are also not generated for a customer unless they give explicit consent to receiving them. There is a zero percent change a subscription could have been initiated here without an opt-in for it.
Our success lead followed up with you personally to resolve, and we're happy to keep the conversation going there, Patricia.
RA
Rayven
Very quality
Very quality, no bs skin care. When I started using my acne skin care products from Geologie, I never skipped a skin care day ever. I highly recommend to anyone with a good budget!
Response from GeologieFeb 13, 2023
Consistency is key, Rayven! Happy to hear that you've been able to stick with your regimen and that you're seeing the results you wanted. Hit us up if you ever need any changes made to the regimen -- our support team's always happy to help :)
TR
Troy
Really bad shipping, multiple follow-ups to get order *updated*
*** 02-21-2023 see update below ***
I placed an order on Jan 12th 2023 and as of Feb 11th, 1 month later and still nothing.
I have reached out to their customer service via email probably at least 4 times. They eventually respond after a few days and give you a nice story and make you feel like they will resolve the issue, but then it doesn't happen.
Just like everyone else you read about on here, they give you a DHL tracking # and then you watch it over a number of days but it always says they never received the package.
Then customer service tells you they resolved the issue, but nothing changes, still no tracking.
Then after several more emails, they said they apologize and would re-send, but once again nothing. And of course here I am, tracking # STILL doesn't work, never received anything. DHL are bad for sure and they are fools to use them, but I can't imagine they are THAT bad. Maybe slow, but product should eventually be received. I have wondered if they don't just create the label and NEVER send ?!? Maybe they don't have the product ... can't keep up with orders Then they blame it on Christmas shipping after Christmas is over.
Oh, and don't forget in many cases when you order you may be tied to a subscription too. So say you order a trial of their stuff, while you are still waiting for it to come, then they may charge you for and "ship" your next order. You can certainly cancel or modify the ship date if needed ... just be sure you understand this and change it if needed. (In my case I first pushed the date of this then eventually cancelled it)
So word of advice ... just save yourself the headache and don't waste your time.
*** UPDATED 02-21-2023 ***
To be fair I am going to update this review because Andy at Geologie did reach out to me on Feb 20th and despite the fact that I did a chargeback on the order, he did re-send everything and this time it did come pretty quickly via DHL / USPS. So I do have to give them credit for still following-up and eventually making it right (it was 41 days from the date I ordered to receipt of the product). I am adding an additional star for this. I am told the issues were due to their shipper moving to a new larger warehouse. So despite the fact this was. a very bad experience overall, thanks to Geologie for making this right. Hopefully they have resolved their shipping issues. Now I can at least try the product. Just wanted to give you all the relevant info to make an informed decision for yourself.
Response from GeologieFeb 20, 2023
Hey Troy. Appreciate you sharing your experience, and apologies for the delay in receiving your order. It sounds like our success lead recently followed back up with you to make sure your issue was resolved, as our team does routinely view and respond to reviews here on Trustpilot to ensure that our customers are taken care of.
We did encounter some significant shipping delays around the holidays and immediately after that we've since addressed and solved for. We're now providing customers with upgraded shipping services at no additional cost and are seeing those orders deliver quite fast, in about 3-5 business days for 90% of the U.S. We've also implemented new technologies that allow us to better monitor shipping trends while packages are in transit in case there's a widespread delay we can investigate and quickly resolve.
To your last point of feedback, we do not lock customers into a subscription -- ever. Recurring orders are not generated for a customer unless they give explicit consent to receive them, and membership preferences can be updated at any time in between orders if a change is needed to be made to the products you're receiving, your next order date or if you'd like to cancel outright. Glad to hear that you were able to take advantage of these flexible account controls.
Thanks again for sharing this, and we hope you enjoy your order, on us.
