Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
geologie.com
Website
geologie.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The products are great and fiat class customer service.
Response from GeologieJun 6, 2023
Appreciate it, Tommy, and glad to hear you're enjoying your regimen!
SM
Stevan M.
This company is very anti-consumer
This company is very anti-consumer. They do not provide reminders of subscriptions, confirm that the product was received and that there were no issues with it nor works with their customers to find solutions. This is essentially a company attempting to assist with health, but all they really care about is overcharging you for products you never requested. The last email received from them was a month ago, then they charged a subscription, which I emailed them about prior to shipping and they conveniently didn’t respond until after the shipping instructions were sent and then said that they can’t return or refund products already shipped. Not sure how that can be since it took nearly two weeks to receive their sample set to begin with.
Subsequently, they can offer you a discount on future subscriptions that’s even less than the discount offered you get if you just cancel the subscription. Some solution to an undue burden on a hopefully client.
Response from GeologieJun 6, 2023
Hey Stevan. Thanks for sharing, and sorry to hear about your experience. Our support team is always happy to lend a hand with any issues that arise, so we'd encourage you to follow up on the last few emails our CSM sent your way if there's anything we can continue to lend a hand with.
First and foremost, our team communicates subscription details transparently before, during and after any purchase that entails a membership for recurring orders. We communicate ongoing pricing for larger sets after the introductory trial wraps up, as well as an estimated order date for that, at the end of our hair and skin diagnostics. Additionally, our customers are always in the driver's seat and can double check and manually update any membership preferences they might need in between orders, like postponing an order date, adjusting product or canceling outright if they'd prefer to order a la carte or decide against the subscription. To be clear, we do not send customers follow-up orders unless they give explicit consent to receive them during checkout of their trial order.
Our return and refund policies are available publicly on our FAQ pages, and we also take measures to communicate those before purchase in our diagnostic and after purchase in our order confirmation email. Our regularly scheduled regimen orders are prepared in advance for members to ensure same-day shipping, so we ask for at least a business day's notice, if not two, for any requested changes to be made to an order prior to processing. It looks like your trial order with us also shipped same-day and arrived within five business days.
We're always happy to help folks dial in their regimen and never want pricing to be a barrier to great skin health either. Our support team can customize a regimen to fit each individual customer's needs and budget, and customers don't have to move forward with all of the products included in the complete starter regimen. We're infinitely flexible here -- just ask :)
Apologies for any inconvenience, Stevan, and thanks again for sharing this feedback. We'll look to improve where we can and are happy to assist further if need be.
NC
Nick C.
Just had another quick and helpful…
Just had another quick and helpful response from the customer service team , thanks!
Response from GeologieJun 15, 2023
We love to hear it, Nick :) Hope things are continuing to go well for you and don't hesitate to let us know if there's anything else we can help with, anytime. You know where to find us!
KV
Kristie V.
It's worth it!!!
These products have cleared up my breakouts and faded my acne scars...the trial sizes are more like "deluxe" sizes...it's really only $4.95, so what do you have to lose, besides bad skin!!!
Response from GeologieJun 15, 2023
Awesome to hear, Kristie! We got your photo submission from the review you left on our site, too, and couldn't be more happy for you. Give our support team a shout if we can help you move forward in any way, on or off subscription. We're always happy to help dial in the products or the price so our customers can stay consistent with their routine and continue seeing great results :)
LG
Lester G.
Great product great results great price…
Great product great results great price great value
Response from GeologieJun 15, 2023
Great!
RC
Rick C.
Very Satisfied Customer
I am very satisfied with Geologie and the ease of using the products. For someone who really doesn't have a affinity to skin care routines, knowing which products are best, Geologie has taken all the guess work out of the process, and made the daily routine easy to follow.
MB
Marjorie B.
Room for improvement
I had the same problem. Tried the sample pack, didn't care for it. Then was charged $160 with no notice whatsoever. I was able to reach someone through email, he was thankfully able to stop it from shipping and refunded me. I hope they will send out a confirmation/follow up email before charging people an asinine price without giving people a heads up.
MB
Mike B.
Works well for me
I've noticed a difference in my skin. Very reasonable pricing compared to comparable products.
Response from GeologieJun 15, 2023
Glad to hear it, Mike. Our support team is also always happy to consult with folks one on one if we can help dial in a regimen to better fit one's budget, so don't hesitate to reach out at [email protected] if we can further tailor what products you're receiving to fit your needs and spend.
