GeologieSimple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Thomas B.
Geologie has always been a great skin care routine for me. Even though it is slightly pricier, any time I have stopped using my skin has gotten worse and I have come right back. It feels like they continue to innovate, create new products, and in general make a better customer experience. If anyone in my life was looking for an easy and effective skin care routine, this is where I would send them first
Jean-Luc H.
They’re a scam of a company. They rope you in with the free trial and then prey on those that forget to cancel the trial. Then you get hit with a huge charge that they refuse to cancel. They sell a subpar product that you can get at Target for less than $10 per cream. You’re way better off going with a company like Lumin or Brickell.
Response from GeologieJun 7, 2023
Sounds sinister, Jean-Luc! We actually take a much more transparent approach and communicate subscription details in a few different places along the purchasing journey, including before purchase in our skin type diagnostic results; at checkout, where explicit consent needs to be given for recurring orders before any subscription is generated; and again after purchase via order confirmation email. Customers never have to move forward with a subscription if it's not for them, as we give folks complete control of their membership preferences through their account page and also offer all our products for sale as one-time purchases without commitment. If at any point customers need to manage their next order date, the products included in their regimen or cancel the subscription itself, that can all be taken care of directly within the account. Our support team is also happy to lend a hand at every step of the way if formulas need to be adjusted or we can help find a better routine to fit a personal budget. We're unfortunately not able to cancel a regularly scheduled regimen order once it begins processing, as all member orders are prepared in advance to ensure the perk of same-day shipping. If changes are needed, those can again be made at any point during the trial window from within the account or by reaching out to our support team with notice prior to an order date. Our formulas are scientifically proven, dermatologist tested and award winning, and we can always work with customers to get as close to a drug store budget as possible. We'd be happy to provide a one-on-one consultation and a personalized discount if you're up for giving a Geologie regimen another shot -- just hit us up! Whatever you do, we'd strongly advise against putting charcoal or snakes on your face, though.
Brandon
The customer service provided by this company is top-notch. Stefan is knowledgeable, friendly, and genuinely cares about the customers. He was happy to answer my questions and provided easy solutions. I can confidently say that this company has transformed my skincare routine for the better. I am absolutely thrilled with the results and will continue to be a loyal customer. If you’re searching for exceptional face care products that deliver remarkable results, look no further. This company deserves every bit of praise and recognition. Five stars without a doubt!
Nicole
My experience could have been the usual business response telling me I should have read the fine print of what I am signing up for, etc etc. It was my sons and daughters first time signing up for a subscription and they love the products. They both have always loved trying different skincare lines and this is the first skincare that they say feels good on their skin. However, I think my son and daughter got too many products and had a continuous subscription and that’s where the dilemma came into place. Milos cleared up the dilemma and he took the time to understand my case and where I was coming from. He looked at the whole picture and was very kind about it. Even if Geologie couldn’t give me a refund, I would have thought the same of Milos and his more than great customer service at Geologie. And on top of that, I did get a refund and I appreciate that very much. I really appreciate the customer service more, thank you Milos.
Bernard
The Everyday face wash and moisturizing cream help keep my acne under control! Within just a few days, I can already see noticeable results. Unlike other brands' products, these have proven to be more effective for me.
Response from GeologieJun 15, 2023
Appreciate you saying that, Bernard, and glad to hear that we stack up against the competition. Our support team is always happy to help with any potential regimen changes you might need along the way, so don't hesitate to let us know if your needs change and we can continue to tweak things for you from our side.
Scott J.
Great products. good ingredients. good customer service
Response from GeologieJun 6, 2023
Thanks so much for saying that, Scott! Hope things are continuing to go well with your regimen. Our support team's just an email away if you need assistance with anything along the way.
Dannie S.
First, the products are beyond fantastic. They really work! The face wash smells fantastic. I’ve seen incredible results with my skin. Second, the subscription is so easy to manage, and the deliveries are always super quick. Lastly, they have great customer support!
Response from GeologieJun 6, 2023
That means a lot, Dannie! Glad to hear you're digging the regimen and the face wash in particular. Consistency is key, so keep it up and those results will be here to stay :) Give our support team a shout if any questions come up or if there's anything we can help with along the way.
Hector C.
These products literally changed my life (or at least my appearance, lol) Using the Dark Circle Eye Cream and the Nighttime Retinol Moisturizer have had such a dramatic effect that people who see me think that I've had "work" done to my face! The Daily Face Cream is a must, it absorbs great and leaves no residue or shine. I also bought the Daily Serum but it ran out rather quickly. Do yourself a favor: buy the Trial version to test for yourself and then SUBSCRIBE!!!
