gentlebands.comReviews of gentlebands.com

Terrible service from start to finish. Ordered my ring at the beginning of April, was told it was on its way etc. Then after a month I queried where it was, I was told that the 1 specific ring I had ordered was so special it would take another 3 weeks to be made. 3 weeks was not going to work for me as I get married in June, I was then told I could choose any other ring on site and it would be delivered within the week. I gave them a week and still nothing, I was then told it was 3 working days away, a week later and I’ve still not had any confirmation or shipment. The site is clearly a scam and have no intention of sending rings. Contacting my bank as we speak for a refund for fraud

DO NOT ORDER HERE. I placed an order for a ring with plenty of time before my wedding. Ring included an engraving which I considered the timing before I ordered. Come wedding day, my husband had NO ring. Customer service sucks and gave me every single run around, changed all their reasonings, excuses. No accountability for doing me wrong or any sort of apology for not getting my ring in time. And they were dishonest about where the ring was shipping from and timing of completing my order from what was on their tracking number from USPS vs tracking the order on their website. Ring came the week after my wedding… Requested a partial refund for them taking so long, longer than what they claim on their site. Received a refund confirmation sent to my email saying I would get my money back in 3-7 days, and 27 days later still no refund. I sent a request to make a smaller size of the original ring I ordered since that is a part of their company guarantee, so we’ll see what happens and how long that takes… If you’re looking for a place to get a ring, pick somewhere else.

This is a scam. I order over 6 weeks ago and never received the item. I reached out 2 weeks after hearing nothing. I was sent an email stating the item was shipped May 5 with invoice and details. Then the so called tracking link they sent does not show locations of the facilities which the item is traveling or estimated departure/arrival dates or which carrier is being used. Next I was told it was held in customs and if not resolved in 48hr they would send another ring. That never happened and then the tracking wouldn't work. I have filed fraud. Do NOT give them your money. They are nothing but ELABORATE SCAMMERS.

I ordered a ring from this outfit. Took me a while to find one I liked. I needed it for a special occasion that was two weeks away. I chose priority shipping and paid an extra $25. It arrived yesterday, the 20th of May, 4 days before my event. It should have been here last week. All that aside, I was excited for the ring. I ordered one that had two parts. The outer ring was titanium and it had an internal ring of wood. Very cool. Well I got the ring yesterday and went to put it on my finger and the two pieces separated. Cheap construction and poor adhesion. So I send them a picture last night and ask for a refund. They say they stand behind and will refund. They told me they were sorry I was disappointed. I am HIGHLY disappointed. They told me I could choose a replacement ring, and even if it was more expensive, they would cover the cost, and I would not need to send the crap one back. That alone tells a lot. I spent good money on this ring. I ordered the one I wanted, not an back up. So, today, I had no reply with instructions to send the ring back or how to process the refund. So I emailed again. I was given the same song and dance. Choose another we will replace. I sent another email stating that I want a refund and never wanted a replacement. I don't want a replacement from a company whose ring came apart by simply putting it on my finger. I received another communication tonight STILL about the replacement. I told them to process the refund and stop belittling my request. The company screams scam. If you offer satisfaction and will refund, then dammit, honor your word.

Please done buy from this company. i bought engagement ring for my partner 3 months ago and had an issue with the rings we received and simply wanted to change ring styles. the lady on customer support gave me a 30 day window for their "artisan to specially make the rings" and the customer service rep, 'Sarah" has given me the run around since then. Also the phone number to their customer service doesn't sent you to anyone. if only i had their real phone number and address LOL.

DO NOT USE this site. It's a scam. Likely drop shipping. The images are taken from genuine skilled jewellers and the products that arrive are cheap imitations that you can buy on Etsy for around £30. Save yourself some cash and buy one of those if the quality doesn't bother you. There is no returns policy. They do not offer full refunds. AVOID.

This place is a complete scam, DO NOT BUY FROM HERE. I purchased a ring for my husband that was supposed to be Damascus metal. When we received it, looking at it closely, it's a complete fake. I tried to get a return address to start the return process and instead they emailed back to say I could keep the ring and also pick another ring of any choice and price for free.. which to me is a huge red flag. As they won't accept the ring back, I sanded the inside of the ring down to find the Damascus pattern disappear, it's just printed! Do not buy from here, huge scam.

Complete scam. I placed an order for two rings as we were unsure which size would fit. The website looked like this was a Canadian company and assured free returns. The rings were not as shown and were way too large (we did have sizing done at a jewelry store so no idea how). I never received any invoice and they shipped from china and took so long to arrive. Trying to return has been brutal. It’s only by email and they refuse to respond. I have to resort to disputing with my credit card company.