gentlebands.comReviews of gentlebands.com

The wood separated from the metal and when I emailed to request a replacement I included photos of the ring and the certificate and original packaging. They will not replace without an order number which I do not have as it was given to me by someone else. Avoid due to quality and customer service issues.

I ordered a ring December 4th. Its now February 14th. Originally they emailed me 2 weeks after I made my order and told me it would be delayed another week or so. When that passed I emailed them and they replied with it would be another 45 days. After that passed I email again and all I would get was they were keeping an eye on the progress of my ring. I finally gave up and requested a refund.

Their Customer Support is a joke and their lifetime warranty a scam. I have been emailing back and forth since May of 2025 with no resolution. "Emily" is saving the company a lot of money by refusing to help assist paid customers their replacements. She even asked for photos to prove the rings existence and then denied to replace after telling she would if I could send photos. SCAM!! Cheap rings = cheaper service.

fake site. sends you 1 ring in a wrong size on purpose, doesnt send a replacement or provide any refunds. no complaints process.

They sold us a fake meteorite ring and are trying to double down on their lies that it's real. It's not magnetic and easily scratches. Not magnetic =not meteorite. They are refusing to refund us.

My husband was gifted a ring, and we were so excited to receive it. Unfortunately, it didn’t fit — but we weren’t worried at first because the company advertises a return/exchange policy. I reached out right away to begin the exchange process, and they initially responded quickly and said they would be happy to honor their policy. But the next email was completely different. They changed their answer, and after several back-and-forth messages, they are now refusing to uphold their own policy or help me in any way. It has been incredibly disappointing and frustrating. Because of their refusal to follow through, we’re now stuck with a ring my husband can’t even wear. Very unhappy with the customer service and the lack of integrity.

Dropshipping straight from temu. Found several rings with the same colours, shape and details. Even some of the photos where identical, just heavily edited.

If I could give zero stars, I absolutely would. We were initially thrilled to find such a beautiful wedding band, but our experience with this company has been nothing short of a nightmare. The website provided completely inaccurate shipping information, forcing us to scramble for a replacement band just days before our wedding. When we contacted customer service about this issue, their only response—after repeated back-and-forth—was to offer a mere 10% discount, which felt dismissive given the inconvenience and stress their mistake caused. We were told our original order would arrive shortly after our honeymoon, but yet again, that promise was broken. The company then claimed “UPS seized the package,” which seems highly questionable. After more follow-up, they said the item was being reshipped, but at this point, we have no confidence in their word. We will be requesting a full refund and taking our business elsewhere. This company has proven to be unreliable, unprofessional, and extremely frustrating to deal with.