gentlebands.comReviews of gentlebands.com

If I could I would leave no stars. The ring I bought was not durable enough to with The first time trying it on and taking it off. It broke in my mans hand when he went to take it off.

Without reading any reviews, I paid for a ring with the option of getting the sizing thing sent to me first. (It was basically a removable zip tie with numbers on it. It was accurate, arrived in nice packaging and on time). Later, I read the reviews and decided not to get my ring from them since there were some quality complaints. I asked for a refund and they said it would take 3-7 business days. Between May 19 and June 10, I emailed them 6 times about the refund. Each time they lied about it processing in 7-10 business days. My final email let them know I was going to take legal action. It took only 2 calendar days for the funds to hit my account after that. Ridiculous.

I ordered a ring with plenty of time for my wedding, I paid for expedited shipping just in case it didn’t fit I’d have time to exchange it. Well they didn’t expedite it even though I paid for it. I had ordered a 12 but when the order came in it was way too big. Confused I emailed them to order smaller, she emailed me back and said they sent me a 13.5, so I sent a screenshot of my receipt showing 12. She was out of stock on my ring so I picked a different one. I emailed them on the 8th when I finally received it, now it’s saying my ring won’t be here until the 22nd. My wedding is the 20th and I informed customer service that in the email. Again I paid for expedited shipping. Now I have no ring for my wedding.

Just found out that gentlebands is based in China and doesn't use family run workshops. You can find the same rings on aliexpress for a fraction of the price. I really wish I had done my research before buying from them, now im finding it impossible to sort out a return! Avoid!

I'm still trying to get in contact about the ring I've just ordered for my husband it was three days ago I got a bogus tracking number that was only 5 numbers im trying to actually get a legit tracking number..idk who to contact because there's not a legit number...i need answers because im beginning to think this site is a scam

This is a poorly made ring and an even worse customer service experience. I purchased a ring for my husband, and it literally fell apart while still in the packaging. Instead of taking responsibility for a defective product and issuing a refund, the company repeatedly pushed me to select a replacement ring. At no point did they seem interested in actually listening to my concerns or resolving the issue I brought to them. Their customer service was incredibly pushy, dismissive, and focused on selling me another product rather than making things right. A ring should not fall apart before it’s even worn. I expected better quality and better treatment as a customer. Unfortunately, I cannot recommend this company based on either the product quality or the customer service experience.

DO NOT BUY FROM THIS COMPANY, IT IS A SCAM! I ordered a ring that my son picked out, and I was sent an empty box. Go to a jeweler instead and don’t get ripped off. I don’t know how this company even stays in business. Sad.

This was one of the worst customer services I have ever gone through. My fiancé and I ordered a few different rings from various sites to make sure the one he choose he really liked and fit him well. When we had picked one out from gentlebands to try it was stated very clearly on their site that they had "free returns no questions asked." After we tried the rings we ended up going with a different ring company and I reached out to customer service and all they did was offer to have the mm size changed or to exchange the ring. I explained that we just were wanting to have our free return and they said that because I didn't like the ring I had to pay for my own return. So I ended up paying over $16 for a small ring to be returned to a company that advertised free shipping. The ring itself was great just not what we wanted, but don't buy from them unless you want to pay for the return or are 100% sure this is the ring you want.