gentlebands.com Reviews | Read Customer Reviews of gentlebands.com

gentlebands.com Reviews | Read Customer Reviews of gentlebands.com

gentlebands.com reviews

Showing 111 reviews with 1 star · Clear filters

Keyleigh C.
Sep 13, 2024
I ordered a ring yesterday
I ordered a ring yesterday, I have messaged them multiple times needing to change the order and no response. I have messaged multiple times saying I need to cancel and receive a refund and no response. I am going to file a dispute with my bank over the charges. I want my refund immediately.
Response from gentlebands.comOct 11, 2024
Hi Keyleigh,We're sorry to hear about the difficulties you've experienced with your order and the lack of response to your messages. We understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that your order has been refunded. If you require any further assistance or have additional concerns, please don't hesitate to contact us at [email protected]. We're here to help and are committed to resolving any issues promptly.
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Mélodie G.
Sep 3, 2024
Not like pictures on the website
The product received really doesn’t look like the picture on their website at all. When I asked for a return they were asking pictures and after three emails nothing… the mention " 30-day No Question Asked Free Return ” is not true. Completely disappointed.
Response from gentlebands.comSep 11, 2024
Hi Mélodie, we are sorry that you were not satisfied with our ring. We value your feedback and would like to make amends. We have processed your refund on September 3rd and we apologize for any inconvenience caused. If you have any additional requests or need further solutions from us, please feel free to contact us at [email protected]. We will respond promptly and do our best to resolve the issue.
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John F.
Jul 25, 2024
Wedding band fell apart in less than a month
I purchased a wedding band and it literally fell apart in 3 weeks. I have not been able to contact the company. The ring feels incredibly light which makes me think the metal composition is what is advertised. Complete junk
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Michele F.
Jul 15, 2024
Frisco sales-us is a SCAM
Frisco sales-us is a SCAM! Product not shipped, will not reply to emails. Deleted my account.
Response from gentlebands.comJul 18, 2024
Hi Michele ,We're truly sorry to hear about your experience! We deeply regret any inconvenience caused during your shopping experience. We highly value your feedback and will take prompt action to resolve the issue. Please contact us at [email protected], providing your order details and any related information. This will help us get a comprehensive understanding of the situation and resolve the matter as quickly as possible. We assure you that we will take your concerns seriously and provide a satisfactory solution. We sincerely hope to regain your trust and deliver a pleasant shopping experience for you.
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Andrew A.
Jul 10, 2024
Same issues as below
Same issues as below. Ordered 3 rings, one was entirely the wrong ring, one was very low quality with visible flaws, and all 3 were under -sized. I've sent 3 emails so far trying to get refunded and emails that appear to be written by AI keep saying they will replace with a new ring despite my clear instructions to refund, which the website says is possible. Order #192421 this company is a SCAM that sells low quality product and doesn't refund as advertised.
Response from gentlebands.comJul 18, 2024
Hi Andrew, We are very sorry that our ring did not satisfy you. We value your feedback and would like to be able to compensate you. We have already processed a refund for you and we apologize for this. If you have any other requirements for us or need us to make further solutions, please feel free to contact us at [email protected]. We will reply as soon as possible and try our best to solve the problem.
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Justin
Jun 23, 2024
ITS A SCAM!!!!!!!
ITS A SCAM!!!!!!! I’d like to preface with the fact I rarely write reviews but this company is an exception This company is ridiculous they sent me the wrong ring/wrong size and refuse to refund me. Instead they try their best to pressure you into choosing another ring. Constantly emphasizing how much they care about their customers even though they refuse to issue a refund. I have now told them 3 times i’d like to send back the ring which doesn’t fit and get a refund. If you’re still unsure check out the reddit page someone else made about the company many people have had the same issues. Order number “190925”
Response from gentlebands.comJul 9, 2024
Hi Justin, We are very sorry that our ring did not satisfy you. We value your feedback and would like to be able to compensate you. We have already processed a refund for you and we apologize for this. If you have any other requirements or need us to make further solutions, please contact us at [email protected]. We will reply soon and try our best to solve the problem.
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Nathan T.
Jun 17, 2024
Yeh it's a scam...
Yeh it's a scam.... Such a shame as the rings looked great online! Ordered the "Tungsten+Opal" Cornucopia ring but it looks like 2 pieces of black and blue paper rolled up inside the ring. You can genuinely see the join where the 2 ends of the paper cross. Shame I can't attach a pic on my Trustpilot as it really would say 1000 words. In the process of applying for a refund but looking at the other reviews I'm not holding out much hope with this company. Don't make the same mistake I did!
Response from gentlebands.comJun 20, 2024
Hi Nathan, We are very sorry that our ring did not satisfy you. We value your feedback and would like to be able to compensate you. We have already processed a refund for you and we apologize for this. If you have any other requirements for us or need us to make further solutions, please feel free to contact us at [email protected]. We will reply as soon as possible and try our best to solve the problem.
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Berch K.
May 12, 2024
Another Chinese scam
The site copied pictures of rings from Etsy. In effect, you will receive a plastic replica of the original handmade ring. In fact, it is not certain that you will get anything at all. Don't waste your money!
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