Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
JOHN
I got my back pack stolen from me and I need another phone but I can't get another phone.that sicks
Response from Gen MobileMar 13, 2026
Hi John, we're sorry to hear your backpack was stolen. That’s a really frustrating situation. A member of our team will be reaching out to take a closer look and see how we can help.
Tamara T.
Is working just fine! Only thing is, I broke the screen! But it’s all good
Response from Gen MobileMar 13, 2026
Hi Tamara, Thanks for taking the time to leave a review. We appreciate it!
Rodgod
Need more data
Response from Gen MobileMar 16, 2026
Hi Rodgod, thanks for the review. We appreciate you taking the time to share your thoughts.
Ymm
Recommend!
Response from Gen MobileMar 13, 2026
Hi Ymm, Thanks for the recommendation and for choosing Gen Mobile!
THOMAS
Service is really great no complaints at all but only 1 think that would really set it off is.,. A better cellphone blu is ok it's done a really good thing at absorbing floor impact in destructable. Thk q God bless you guess GEMMobile.
Response from Gen MobileMar 13, 2026
Hi Thomas, thanks for the review and for the kind words. We're glad the service has been working well for you. We appreciate the feedback we're always looking for ways to improve.
SHAWN
No signal issues great deal for the money
Response from Gen MobileMar 13, 2026
Hi Shawn, Thanks for the review. We're glad to hear everything is working so well for you.
Amanda R.
Phone doesn't work and I have not been able to get a hold of anyone
Response from Gen MobileMar 13, 2026
Hi Amanda, We're sorry to hear you're having trouble with your phone, this is not the experience we want you to have. A member of our team will be reaching out to help look into this.
NATALIA
Can't use Google to search nohing the phone is supper slow it freezes a lot
Response from Gen MobileMar 13, 2026
Hi Natalia, we’re sorry you’re experiencing this issue. This can sometimes happen if there are too many apps running in the background, the phone’s storage is nearly full, or it needs a software update. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.