Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

customer
Apr 23, 2026
The phone hasn’t worked since I got it…
The phone hasn’t worked since I got it the battery doesn’t hold a charge and I sent a message a while ago and never got a response
Response from Gen MobileApr 24, 2026
Hi there! We're sorry your device has not been working. We would like to get this issue resolved for you. Please email [email protected] with your best contact number and account details so that an agent can reach out to you regarding your device options. You can also chat with a live agent at https://www.genmobile.com/pages/contact-us. We hope to hear from you soon!
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CHANCERY
Apr 23, 2026
I got a sim card that doesn't work
I got a sim card that doesn't work
Response from Gen MobileApr 23, 2026
Hi Chancery, We’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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SANDRA
Apr 23, 2026
I have had a great experience with the…
I have had a great experience with the plan
Response from Gen MobileApr 23, 2026
Hi Sandra, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you have any questions or feedback, please contact us. We are always here to help.
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WHITLLIE
Apr 23, 2026
Great service
Great service I love it
Response from Gen MobileApr 23, 2026
Hi Whitllie, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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NIURCA
Apr 23, 2026
Is everything ok
Is everything ok
Response from Gen MobileApr 23, 2026
Thank you for the five stars. We appreciate the support! We are doing well and are here if you ever need anything with your service. Have a great day!
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TARA
Apr 23, 2026
Just amazing
Amazing awesome
Response from Gen MobileApr 23, 2026
Hi Tara, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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customer
Apr 23, 2026
Love me phone and the service
Love me phone and the service
Response from Gen MobileApr 23, 2026
Hi there! We're so happy to hear that you are having a positive experience with Gen Mobile. If you have any questions or concerns regarding your service, you can reach out to us by dialing 611 on your Gen Mobile device.
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MARIA
Apr 23, 2026
Someone else had the same number
Someone else had the same number
Response from Gen MobileApr 23, 2026
Hi Maria, We're sorry to hear your number was being used by someone else. If you are receiving unwanted calls or texts, you can dial 611 to look into options like changing your number.
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