The product was carefully packaged. I was up and using my lamp in a short period of time. I like the functionality and have used the lamp while reading and for a Zoom call. Overall, I'm satisfied with the performance. I especially like the small directional blue light on the support so that I can find the on/off button in the dark.
Response from Genion SpaceMar 6, 2025
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that the product arrived safely. It’s great to know that the lamp met your needs.
Thank you again for your kind words and for choosing our product. If there’s ever anything else we can do to enhance your experience, please don’t hesitate to reach out. We’re here to help! 😊
TJ
Tracy J S.
The lamp is high quality and beautiful
The lamp is high quality and beautiful. I ended up returning it because I had sufficient light in my workspace and didn't need the lamp, but Genion Space made the return process incredibly easy. Five Star customer service!! I would definitely purchase from this company again.
Response from Genion SpaceFeb 23, 2025
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found the lamp to be high quality and beautiful. Your feedback truly means the world to us! Thanks again for your support and for the five-star review—it truly makes our day! 😊
SI
Sim
Great lamp!
This lamp is great! Beautiful illumination that is soft and not harsh. Makes me look great on camera for work meetings! Love that you can choose lighting warmth. The only reason it's not a 5 star rating is because the joints are very stiff on the lamp and for some reason are a hinge joint instead of a ball one. Makes manovering the lamp slightly difficult. Other than that, so happy with my purchase and it's worth the money!
SF
Sylvie F.
Keeps its promises!
Very effective and good illumination. Easy to use and install! Very good purchase
Response from Genion SpaceFeb 23, 2025
Thank you so much for your positive feedback! We’re thrilled to hear that you’re satisfied with the product. It’s always our goal to provide high-quality products that meet your needs, and we’re so glad this purchase worked out well for you. If you have any questions or need further assistance in the future, please don’t hesitate to reach out.
CC
Celeste C.
The company rep was very responsive to…
The company rep was very responsive to my inquiries re the location of my lamp. It was in limbo once it arrived in Ontario - stuck in a shipping sorting center for many days. It arrived today and is in perfect condition, shipped in a very sturdy box, wrapped in bubble wrap mailer, and inside the lamp was encased in a very strong foam filler. Once I got it out of the container it was super easy to set up and it has all the settings advertised, and works perfectly.
JT
Joanna T.
I ordered my lamp in January & it’s still not here!
I ordered my lamp on the 24th January and it still hasn’t arrived (16th Feb). I understand it is coming from Hong Kong and appreciate that can take longer but I have ordered other goods since then from another Hong Kong company which has already arrived and so the feedback is less about the company but more around the delivery as I was told it had been dispatched last month (quick to dispatch) but since then there has been little to no communication around delivery & the lamps are not cheap!
Response from Genion SpaceFeb 23, 2025
Thank you for taking the time to share your feedback, and I sincerely apologize for the delay regarding your order. I completely understand how frustrating it must be to wait for your lamp, especially when you were expecting it much sooner. We truly regret any inconvenience this has caused.
Upon checking, our team has arranged for redelivery and sent you an email with the tracking number. Your package is on its way to you via Royal Mail. We will keep following up with you and ensure your lamp reaches you as soon as possible.
Thank you for your patience and understanding. If there’s anything else I can assist you with in the meantime, please don’t hesitate to reach out.
JS
Jodie S.
I really love this lamp
I really love this lamp. Do a lot of early morning meetings with the other side of the world and it makes me looks more alive than I often feel. It's very easy to use and I am extremely happy with it. Customer service post purchase is excellent.
Response from Genion SpaceFeb 23, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your lamp and that it’s helping you look and feel your best during those early morning meetings.
Your kind words about our customer service mean a lot to us—we’re always here to help and ensure you have the best experience possible.
DW
Dominican W.
Doesn't even come close to the marketing
Lights are bright and have differing intensities which is good but there are so many bad design outcomes and I feel cranky because the marketing is so incredible I felt like this was the one lamp to end all lamps. However the downsides are:
All the joints feel very flimsy.
The circular lamp lacks rotating balls on any of hinges meaning you cannot easily position the main lamp where you want it to go.
The hinge on the circular lamp only rotates about 270degrees which is just crazy limiting! Not even 360 degrees.
In addition to feeling flimsy all joints are very restrictive in their movement so you can't move around, up and down, left and right, point this way and that way.
The "strip lamp" doesn't have a rotating feature and can only point down and not at your face.
The clamp has the power cable sticking out in the most insensible manner so that its hard to attach to a desk that is up against a wall because you have the horizontal plug protruding beyond the clamp - this could easily have been avoided by a smart design and have the cable inside the lamp not sticking out. If you have a desk against a wall this lamp is not for you.
Genion - don't bother "reaching out" with an automated response - I am not looking to dialog as this design stuff is basic and I don't believe you guys are really interested in a better product, as it wouldn't not have been too hard to provide better joints and flexibility.
Response from Genion SpaceFeb 23, 2025
Thank you for taking the time to share your detailed feedback about your experience with our lamp. We truly appreciate your honesty and the effort you’ve put into explaining your concerns.
We’re glad to hear that you appreciate the brightness and intensity options of the lights. However, we’re sorry to hear that the design and functionality of the lamp didn’t meet your expectations. Your feedback is incredibly valuable to us, and we take it seriously.
While we strive to create products that combine innovation, functionality, and thoughtful design, we recognize that there’s always room for improvement. Your insights about the hinge rotation, joint flexibility, and cable design are noted, and we’ll be sure to share them with our product development team as we work on future iterations.
We’re genuinely committed to creating products that enhance your experience, and your feedback helps us get closer to that goal. If there’s anything we can do to assist you further or if you’d like to explore other options, please don’t hesitate to reach out. We’re here to help.
Thank you again for your candid review. We value your input and hope to have the opportunity to better meet your needs in the future.