Genion SpaceReviews of genionspace.com

The usb connections at the back failed a few days after the years warranty expired and they had no interest in replacing it or troubleshooting it. Very poor.

The product I received was materially misrepresented - the size and overall build were nothing like what was advertised. I contacted the company immediately to request a refund, which is a basic expectation when an item is not as described. Since then, I have attempted to contact them through every channel available: • Multiple emails to every listed email address • Direct messages on Facebook • Outreach on Instagram Despite all of this, I have received zero response. No acknowledgment. No resolution. No customer support whatsoever. At this point, the issue is no longer just about a misrepresented product — it’s about a company that ignores customers entirely once they’ve taken your money. The complete silence across email and social media shows a clear lack of professionalism and accountability. If this company handled issues responsibly, this review wouldn’t exist. Unfortunately, being ignored after multiple good-faith attempts leaves no other option but to warn others. Proceed with extreme caution.

I bought a Genion space lamp in July 2024. I loved it. Worth the $150 for convenience and versatility. Unfortunately, that lamp failed at the end of July 2025. The main bulb died, and there is no way to replace the bulb. Genion kindly replaced the lamp after I sent in a video. I was quite happy as light bulbs should last much longer than a year. However, not even 3 months after receiving the new lamp, it failed again. Unacceptable. Genion said it was outside the warranty and I was on my own. What lamb/bulb stops working this quickly? Inferior product. Save your money.

HORRIBLE product, janky construction, flimsy materials, VERY poor customer service. Could not recommend this company/product LESS

Light stopped working in less 6 weeks! Light was OK but not the quality of build and flexibility I would have expected for the price

I should have read the reviews here before buying. It is flimsy and poorly built. Definitely not worth the price. Very limited adjustment and difficult to fit onto a desk (despite what they say in the ads).

So not recommend. Lamp is unstable and hard to attach. Return policy is a hassle.

Feels really cheap and plasticky and looks a bit tacky - not a premium product at all (despite the premium price). Beware - despite offering a returns service, they only allow you to return to a US so the costs to return are prohibitive. Sadly, all feels like a con and I’m left very disappointed.