Genion SpaceReviews of genionspace.com

This Genion DualGlow Anchor lamp was great for lighting and functionality, but the charging port failed to charge any of my devices after 5 months. I provided a video of the issue to Customer Service, and received a new lamp, as this was under warranty. Then, 9 months later, the same issue happened with this replacement lamp, and customer service declined to offer a refund or replacement, as they stated it was out of the warranty period. One of the reasons I purchased this lamp was for the USB features, as it is very handy. Very disappointed in the poor customer service, and fault with the USB charging function.

The lighting from this product was good. Claims on the use of USB ports was not good. After using the light only for a while, I plugged in a USB port, but the lamp blew and no power. Now just a flash of electrical contact but no power. tried another lead(from lamp 2!). No power. No manuals on how to fix this. Nothing except an email address. As this is from the US, I doubt that a UK person will have a repair option. Expensive for what it is as the arm also never did rotate as claimed. The fixture is not as mobile as advertised. Not many surfaces that I can use to clamp this to on my desk. Have used it for at least 6 months, precariously. Would not buy again.

I ordered my lamp on the 24th January and it still hasn’t arrived (16th Feb). I understand it is coming from Hong Kong and appreciate that can take longer but I have ordered other goods since then from another Hong Kong company which has already arrived and so the feedback is less about the company but more around the delivery as I was told it had been dispatched last month (quick to dispatch) but since then there has been little to no communication around delivery & the lamps are not cheap!

Lights are bright and have differing intensities which is good but there are so many bad design outcomes and I feel cranky because the marketing is so incredible I felt like this was the one lamp to end all lamps. However the downsides are: All the joints feel very flimsy. The circular lamp lacks rotating balls on any of hinges meaning you cannot easily position the main lamp where you want it to go. The hinge on the circular lamp only rotates about 270degrees which is just crazy limiting! Not even 360 degrees. In addition to feeling flimsy all joints are very restrictive in their movement so you can't move around, up and down, left and right, point this way and that way. The "strip lamp" doesn't have a rotating feature and can only point down and not at your face. The clamp has the power cable sticking out in the most insensible manner so that its hard to attach to a desk that is up against a wall because you have the horizontal plug protruding beyond the clamp - this could easily have been avoided by a smart design and have the cable inside the lamp not sticking out. If you have a desk against a wall this lamp is not for you. Genion - don't bother "reaching out" with an automated response - I am not looking to dialog as this design stuff is basic and I don't believe you guys are really interested in a better product, as it wouldn't not have been too hard to provide better joints and flexibility.

Bought 2x DualGlow Anchor Lamps in late April 2024, and by early July they were both no longer working. Issue with not powering on. Tried different power cords in case it was the power adapters, but still didn't work.

Bracket to fit to desk fairly basic and does not work on a traditional desk. Light difficult to angle to get it in the right direction so that I can work under it. Expensive for what is a fairly basic piece of kit.

I ordered 3 lamps. One is fine (and it's a great product) but the two others don't rotate at the base which make them totally unusable. I also ordered the screen holder and the hex screws to tighten it in position are very fragile.

I'm quite pleased with the desk itself—it truly is a standout piece. However, there's a note of disappointment regarding the 'Desk Edge Lamp.' Your website indicated it was 'sold out,' which led me to believe I could purchase it later on. This detail is misleading and the website should reflect the current status of the product to prevent future customer confusion. It was quite disappointing to learn that it's actually no longer available. This was unexpected and, had I been informed earlier, it would have influenced my decision to purchase the lap desk. Please, update your website.