Genion SpaceYour everyday space, now with new experience.
Genion Space (genionspace.com) has 253 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Debi R.
The light was well packaged and was very easy to set up! The light is excellent and has made my Zoom meetings much better as I no longer feel like I am hiding in bad light!
Response from Genion SpaceDec 9, 2024
We’re so happy to hear that the lights are working perfectly for you! Thank you for choosing our products, and we appreciate your support! ❤️😊
Martin R.
The lamp came really carefully packaged which meant no damage in transit. Set-up was easy although the simple, single clamp isn't really sufficient to ensure a stable platform. The lighting features are brilliant - 10/10. The huge disappointment is the spongy hinges - particularly the bottom one near the clamp. It's completely hopeless - simply flops back when I try to move the arm. Granted this is a tricky design challenge but in an item this expensive it should - must? - be better. Really disappointed.
Response from Genion SpaceDec 9, 2024
Thank you for taking the time to write a review. We have relayed this information to our product development team who will look into it. Someone from our customer care team will be reaching out to you to resolve this. If you need any assistance, please feel free to contact us at [email protected].
Carmelo
A. The shipping service doesn't reflect what is promised. No Contact if there are any problems in supply. B. The package presents itself well, when arrived, giving a good impression on quality emphasis. C. When unpacked and try to install, is when you can see the poor quality of design and functioning. The screw pad to fix the light in place, is very poor and there is ONLY a layer of rubber to actually fix the light to the desk. In fact, trying to fix tight, caused the rubber to break and the screw damage the underneath of the desk top. D. Functions are reflective of what is promised and the remote control is genuinely a PLUS, as I have the light mounted behind my screen.
Response from Genion SpaceDec 6, 2024
Thank you much for taking the time to share your recent experience of the purchase. We value your feedback. If you need any assistance, please feel free to contact us at [email protected].
Bob
Light stopped working in less 6 weeks! Light was OK but not the quality of build and flexibility I would have expected for the price
Response from Genion SpaceDec 6, 2024
We're sorry about the issue with your light. You can contact our customer service at [email protected] with your order number. If the lamp is defective, we will definitely replace it. If you need any further assistance, please don't hesitate to let us know.
Christoph K.
Good quality of light. But the blue Power Indicator is annoyingly bright.
Response from Genion SpaceNov 27, 2024
Thank you so much for your feedback! We have relayed this information to our product development team who will look into potential improvements.
Paula V.
This lamp is the bomb! It adjusts perfectly and easily, is easy to mount, has great light that can be pointed every which way. Love it.
Response from Genion SpaceNov 27, 2024
Thank you so much for your kind words! We're thrilled to hear you’re loving the lamp. Your feedback means a lot to us! ❤️🙌
Sue B.
Lamp stopped working after just two and a half weeks of use. Can't work out why. Utterly useless. Loved it until that point. Wish I had read the reviews first. UPDATE: I was contacted after my review and, after sending a short video proving it was not working, my lamp was replaced. It took a couple of weeks and as yet all good. Therefore I have switched from a 1 to 3 star review. If the produce hadn't broken it would have been 5 stars as it is good.
Response from Genion SpaceNov 20, 2024
Thank you for taking the time to write a review. We're sorry that our product didn't meet your expectations. We truly value your feedback and have relayed this information to our product development team. They will look into it. You can contact our customer service at [email protected] with your order number. If the lamp is defective, we will definitely replace it. If you need any further assistance, please don't hesitate to let us know.
Jasmin D.
Great light for Zoom or Google Meeting. Also great for reading. Love it!
Response from Genion SpaceNov 20, 2024
Thank you so much for your love and 5-star review! It’s great to know that our product met your expectations. ❤️
