GemsNYReviews of gemsny.com

WOW WOW….. we are blown away with the ring. We are so pleased and over the top with how it came out. We had a custom ring made. What a great company to work with. We will definitely buy from them again.

Buyer Beware! This company has many good reviews. So, I felt comfortable doing business with them. But, I had an experience that I feel should be shared to help prospective customers. Their website describes a 1.48 carat round emerald specifically as Columbian, vivid green, VSI, untreated and excellent cut. All the most desirable attributes of an exceptional stone. It is priced accordingly at over $34,000. The website includes a standard AGL report that confirmed it was Colombian and untreated. But, the report was not clear on the other claimed attributes. As a precaution, I requested and paid for an AGL Prestige Rating Report. This report also confirmed the stone was Colombian, untreated and an excellent cut. HOWEVER, on two most important attributes it was vastly different from the company's description. The report stated the stone was "Highly Included" not VSI as stated on the website. And it stated just "Green" not Vivid Green as stated on website. When I questioned the discrepancies, I was informed that the company stands by their representations of the stone because they use their own grading system. However, in my opinion the true value of the stone is predicated on the AGL report not an arbitrary website company description. So that is my "Buyer Beware"... do your due diligence before buying from this company. To me, this was misleading and in fact I consider it deceptive. Incidentally, as a result of what I considered deceptive advertising I requested a refund of the $500 AGL report fee. I was told there was no deception and that I was aware the fee was not refundable. No refund. Not what I expected from such a highly rated company FOLLOW UP reply to the Sellers comments: Everything seller says in their reply is accurate regarding communications with me... they did advise me that the AGL report I requested may not describe the stone in the same way they described it since they use their own rating system. That is EXACTLY why I ordered the AGL report. Bottom line - Heavily Included as reported on the AGL report is not VSI (Very Slightly Included) as claimed in the website description - this is a big difference. And, claiming the color is Vivid Green when AGL states GREEN (3.0 grade) is misleading to the lay consumer.

I bought a 0.67 cushion pigeon red ruby that's heirloom, untreated and I had it GIA certified which confirmed its untreated and it was a very reasonable price and better quality then any other site I have visited online and even local jewelers. They are absolutely amazing at customer service, I could call almost anytime and get help with what I needed. They also provide a much more personalized experience since I only ever had to work with Kayla, and she was fantastic. Thanks so much for the amazing gemstone and service!

I like the designs

I’m thrilled to share my wonderful experience purchasing a gorgeous ring from GEMSNY.COM! The ring is lovely, the customer service was incredibly professional, and the shipping was fast—definitely a 5-star experience!

Return process was very easy. I ordered a gem and then wanted to exchange it the entire process was very simple

If you are looking to purchase something from Gems NY, I highly recommend working with Christina. I was looking for help in purchasing a bracelet for my wife. She was very helpful in making a choice, resolving a problem with the original order and finally in exchanging the bracelet for a slightly different bracelet. Christina deserves two thumbs up!

The team at GemsNY was super helpful and patient, I am very pleased with the experience. The diamond ring I purchased is of exceptional quality. The authentic diamond report as well an appraisal was included.