NorsespiritReviews of norsespirit.com

Response from NorsespiritFeb 2, 2025

Thank you for your glowing review - much appreciated!

Response from NorsespiritNov 22, 2024

Thank you for your kinds words Megan, that is much appreciated

Response from NorsespiritAug 5, 2024

Hello Andrew, Our team responded to you within a few hours and explained that the Chat facility was not manned 24x7. They also explained that your order had only been dispatched a couple of days prior to your message and so was very much still 'in transit' and that it was too soon to class it as lost. They advised that they were seeing nothing unusual in the tracking info and that the package seemed to be making progress - although we admit that the message in tracking regarding an update in 1-3 days did cause confusion and add to your frustration. You were assured that everything seemed ok and that we expected the package to be delivered within a few days, as indeed it was. I also believe it was delivered before you went away on your trip. Based on all of this, we hope you may now reconsider your response and rating of our service. Thank you.

Response from NorsespiritJul 24, 2024

Hello Kirstin - all communication regarding this mix up has been handled via the Support Ticket you raised. We wrote to you on July 17 to advise that a new order was being prepared for you, and again on July 18 to advise that it was on its way. This second mail included your tracking information. A copy of the mail is shown below (the actual tracking link has been removed for your privacy) START COPY Just writing to let you know that your replacement order is now on its way to you. Please use the DHL link below for tracking updates, but hopefully the package will be with you in a few days. { tracking link removed } I apologize once again to you and your husband for this mix up with your order and thank you for giving us the chance to put things right for you. END COPY Please check your SPAM/JUNK folders in case the messages ended up in there. As we have tried our best to identify and rectify this error quickly, we hope you may reconsider your two star rating on our service. Thank you Norse Spirit Team.

Response from NorsespiritJun 24, 2024

Hi Jessica, we are sorry your experience was not what you hoped it would be. Our axes are hand forged and very occasionally go through a redesign process to improve them. We reached out to you the day you placed the order to explain that the axe you had chosen was being revised. You replied about a week later from a different email address but confirmed you were happy to wait to see the re-design. Once the new design was ready, we sent photos and full dimensions and asked if you still wanted to proceed. You confirmed that you were happy to do so, so we went ahead and placed the order which was delivered some days later. As stated on all our axe products, these are handmade and therefore non-refundable unless there is a manufacturing fault. We are sorry you don't feel you have had a good experience with our store but I'm not sure what else we could have done. Response to Edit - We do try and make it clear that some items are made to order and therefore non-refundable but we'll take another look and try and improve the wording