GemsNYReviews of gemsny.com

Terrible company charging for a product not received.

For your own peace of mind, make sure to communicate on a recorded line whenever possible. The customer service is extremely poor, and the staff have demonstrated high-conflict behavior and dishonesty.

Buyer Beware! This company has many good reviews. So, I felt comfortable doing business with them. But, I had an experience that I feel should be shared to help prospective customers. Their website describes a 1.48 carat round emerald specifically as Columbian, vivid green, VSI, untreated and excellent cut. All the most desirable attributes of an exceptional stone. It is priced accordingly at over $34,000. The website includes a standard AGL report that confirmed it was Colombian and untreated. But, the report was not clear on the other claimed attributes. As a precaution, I requested and paid for an AGL Prestige Rating Report. This report also confirmed the stone was Colombian, untreated and an excellent cut. HOWEVER, on two most important attributes it was vastly different from the company's description. The report stated the stone was "Highly Included" not VSI as stated on the website. And it stated just "Green" not Vivid Green as stated on website. When I questioned the discrepancies, I was informed that the company stands by their representations of the stone because they use their own grading system. However, in my opinion the true value of the stone is predicated on the AGL report not an arbitrary website company description. So that is my "Buyer Beware"... do your due diligence before buying from this company. To me, this was misleading and in fact I consider it deceptive. Incidentally, as a result of what I considered deceptive advertising I requested a refund of the $500 AGL report fee. I was told there was no deception and that I was aware the fee was not refundable. No refund. Not what I expected from such a highly rated company FOLLOW UP reply to the Sellers comments: Everything seller says in their reply is accurate regarding communications with me... they did advise me that the AGL report I requested may not describe the stone in the same way they described it since they use their own rating system. That is EXACTLY why I ordered the AGL report. Bottom line - Heavily Included as reported on the AGL report is not VSI (Very Slightly Included) as claimed in the website description - this is a big difference. And, claiming the color is Vivid Green when AGL states GREEN (3.0 grade) is misleading to the lay consumer.

Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one side. And of course was not covered under their warranty as they say they only cover the setting. Spent several hundred dollars sending it back, and had to pay to replace the diamond as I did not want to make an insurance claim so soon. It is now April and the other diamond is loose and about to fall out of setting. Luckily she noticed before it fell out. Do not waste your money with this company. Their customer service is great when you are purchasing but horrendous thereafter. Beautiful ring but horrible quality setting and no effort from this company to remedy.

I tried to buy my wife a birthday present on line and GemsNY was not helpful. I needed help with a stone selection and Vishal "was not available". He is one of the owners and sales manager so I was disappointed that the "customer service" and advice on a stone was no longer available. I have bought several large pieces from Vishal/GemsNY and I will not try to buy from GemsNY again. Very disturbing that a longtime, loyal customer is no longer of any value. Guess Vishal/GemysNY had a great 2020 and revenue and repeat customers are not his concern.

Called to create a custom ring with a $50k sapphire. They made no attempt to even hear what the design was, repeating that it was impossible unless I had a picture of it. Since it's not something that I have ever seen, I have no picture of it. "You can't even google it?" No, there is nothing like what I want to design out there. "It's not that hard, you should just google it. We won't bother without a picture." Well, gee, if it was out there, then I would just buy it instead of dealing with a self absorbed jerk. Everything is final sale (ie good luck if they mess up) and they refused to make plastic molds to assist with the process. Hundreds of dollars he says, it'll cost more than the ring. Basic math: $50k / $200 = 250. You would have to mess up a couple hundred times and then some to cost more than the gemstone alone. Then he hung up. Horrible business practices.

I do not appreciate the way this establishment does business. I purchased an emerald that was of terrible quality. The person (Ernie) I dealt with mentioned it was great did not advice as to the inclusions. It had air bubbles all over it and looked more like a cheap plastic knock off. I asked for a refund (over $3200) however they disputed and opted for a store credit. Basically, they force me to purchase from them. I do not want to purchase another cheap piece of jewelry. I think I can save a load of money by going on vacation next time to Colombia and purchase emeralds from the source. With regards to the GemsNY response. First, please do not run to your legal statements on the website (buyer beware). Also in no way does any of the stock images show the significant inclusions on the 'emerald' I purchased. Also, in no circumstances was I mentioned that the ring was non-refundable by Ernie. Your trade up option (purchase an item at least $3500 in value to get a credit) is a Win-Lose proposition. I need to spend another $600 to get a $2900 store credit? Are you for serious? As of now, this merchant has the ring and also a free $3200 in credit. Nice way of doing business. I should have been more cautious of the 'gamed' online reviews before purchasing. Buyer beware!