GemsNYReviews of gemsny.com

Customer care with genuine follow up!

Great experience. My fiance loves the gem that I purchased for her for a unique engagement ring. The quality of the stone was as described, and the price was fantastic. Great customer service, answering questions and even expediting my order to arrive the next day. Thank you!

I was reluctant to do business with a company so far away for so much money. In talking to the employees during the ordering process they were reassuring and I became more comfortable. Because of their experiance with jewelery they made suggestions which improved the look of the ring I purchased. The ring arrived and it was everything we thought it would be. We are happy with the ring, price and service. I would do business here again.

The ring put a smile on my face as soon as I opened the box. It is beautiful and better than I expected. I created my own ring and was not disappointed.

After reconnecting with my high school sweetheart 30 years later, we searched diligently for a unique, original piece to symbolize the magic of finding each other again.....I'm fairly knowledgeable about gemstones and knew what I wanted in a ring. I'd admired an untreated, flawless sapphire for a long time on this site but it always was listed as "on hold". I was thrilled to have the stone released for purchase after contacting the site to inquire about how long it would remain on hold! I ordered my ring set in rose gold in a setting with half a carat total weight of princess cut accent diamonds. The ring was shipped timely and received well- packaged. Upon opening the box I was completely underwhelmed with the ring. The center stone is pretty but looks to be nowhere near a carat (it was listed as .99). The setting itself is very light, very thin, very unsubstantial.....and looks "cheap". The prongs of the shared prong setting are all rose gold.....very little contrast as would be with white gold prongs and head for center stone and accent stones. The accent stones were listed as .54 carats total weight and again, it looks like considerably less. I desperately want to adore this ring and be proud to display it on my finger but overall I'm just sad and disappointed at the result. The site is very easy to navigate. The selection was great and I enjoyed the interactive process of picking out my stone and setting. The gentleman who responded to my e-mail inquiring about the "on hold" status of the sapphire was informative, pleasant and responsive timely. I've no plans to return the piece - I've waited 30 years to be reunited with the love of my life.....this is the ring we designed together and this is the ring I'll wear....but I'd be lying if I said I absolutely love it because I don't..... 7/3/2017 I've spoken with Ernie who has been very helpful in providing education regarding the density of sapphires vs. diamonds. Moving forward, I now understand that a 1ct. sapphire will look smaller than a 1ct. diamond - I've appreciated the education provided! Ernie is repairing a prong on the ring and has been incredibly accommodating and helpful. While my new husband and I were initially committed to keeping the piece we designed together originally, we are discussing the benefit offered by GemsNY to "Trade Up" and may inquire about designing a piece we're happier with.

I couldn't be happier with the precious gems buying experience (both price and quality) with GemsNY. The rubies were exactly as described and appraisals were included to facilitate getting them insured. I'll definitely be ordering from them again.

Amazing I would never buy from anywhere else My ring is the most beautiful piece I've ever ever owned just gorgeous I will now never buy from anywhere else but here And I got tons of TLC all the way around Jillenemarie

Ordered the matching wedding band to the engagement ring I purchased back in Nov 2015. The band was stunning, we are very happy with the purchase and would recommend Gemsny to anyone!!!