GemAlgoReviews of gemalgo.com

Response from GemAlgoOct 11, 2026

Hi Vickie, Thank you for sharing your feedback. We understand your frustration regarding recent trading performance and communication, and we take your concerns seriously. As with any trading strategy, periods of drawdown are expected, and short-term performance does not always reflect the longer-term objectives of a systematic trading approach. However, we recognize that timely communication and ongoing support are equally important. Our team has been in communication with you through WhatsApp, including a response today addressing your account concerns, trading performance, and support needs. Sofia, your dedicated client support representative, has already reached out to you via WhatsApp and will also be calling you today to provide additional assistance, address your questions, and ensure you receive timely updates and ongoing technical support regarding GemAlgo's software and services. Additionally, GemAlgo recently announced the release of GemAlgo Select, our newest U.S. equities strategy, along with an upgraded client dashboard. We have shared these details with you and are happy to assist with transitioning your software connection if requested. Our priority is to provide transparent communication, responsive support, and continued improvements to our trading technology. While no trading strategy can guarantee profits or eliminate losses, we remain committed to supporting our clients through different market conditions. We appreciate your business and the opportunity to address your concerns directly. Risk Disclosure: Past performance does not guarantee future results. Performance information may include live trading, backtested, and simulated results. Backtested and simulated results are hypothetical and may not reflect actual trading conditions. All trading involves risk, including the potential loss of principal. Best regards, GemAlgo Client Success Team www.gemalgo.com

Response from GemAlgoOct 11, 2026

Hi Rick, Thank you for your feedback. After receiving your review, our team reached out and spoke with you directly to go over your concerns and our refund policy, which is outlined in the terms each client agrees to at checkout. We appreciated the conversation and your understanding. We also emailed you today with information about our new GemAlgo Select algorithm, which you asked about on October 8. We remain committed to supporting you and getting you the most out of the software. If you have any further questions, please contact us anytime at [email protected]. Best regards, GemAlgo Client Success Team

Response from GemAlgoSep 4, 2026

Some context belongs at the top of this response. After this review was posted, Raul proposed in writing that it would be removed in connection with receiving compensation from GemAlgo. We declined. GemAlgo does not pay for the removal, alteration, or suppression of any review, whatever it says. That correspondence has been preserved and we reserve all rights. We would ask readers to weigh everything below with that in mind. On the relationship itself, Raul approached GemAlgo three or four times before purchasing, and more than one representative decided not to move forward. A colleague ultimately chose to accommodate him and provide access to the software. On the account figures. Raul has two brokerage accounts connected to the software, and both sit below GemAlgo's stated $10,000 minimum account requirement. The August 26 report for one account shows: Deposited: $7,655.55 Realized P&L: -$15.48 Floating P&L: +$2.48 Portfolio value: $7,642.55 Net difference from deposits: approximately -$13 A brokerage screenshot Raul sent us himself shows a combined account value of $13,648.61 with a single day's P&L of -$3.13, one account at +$1.72 and the other at -$4.85. Those are his own broker's figures, not ours. A review describing sudden losses and a company lying about account values reads differently against a variance of roughly thirteen dollars. On "capital preservation." That term describes the strategy's risk management approach. It is not a promise that every trade wins or that an account cannot decline in value. The strategy has historically produced winning trades roughly 48% of the time, so losing trades and negative stretches are a normal part of its record. Any historical average monthly figure is exactly that, historical, and is not a promised or guaranteed return. On access to developers. Support is provided by our customer success team. Direct access to engineers is not part of the product for any client, and that was communicated. GemAlgo takes legitimate complaints seriously. We are responding publicly only because the account records tell a materially different story than this review does. GemAlgo is a software and technology provider, not an investment adviser. Nothing in this response constitutes investment, financial, legal, or tax advice or a recommendation to buy, sell, or hold any security. Performance information may include historical, backtested, simulated, or live strategy data. Past performance does not guarantee future results. Individual results vary and trading involves risk of loss.

Response from GemAlgoAug 31, 2026

Three months of data isn’t a verdict on a trading system, and our terms say so before anyone pays. Here’s the full context. Our guarantee is 12 months by design, not by accident. Algorithmic strategies are built to work across a full market cycle, which includes flat stretches, drawdowns, and periods where a strategy trails an index before it leads one. That’s why our Terms define a 12-Month Satisfaction Guarantee requiring 12 consecutive months of use under the conditions set out in those Terms, rather than a 90-day trial. We’d rather set that expectation honestly up front than sell a short window we don’t believe in. On the specifics: the license was purchased through our online checkout, where the Terms and Conditions were presented and agreed to before payment. No separate signed paper contract is required. The account was disconnected at roughly the three month mark, which is why the refund request fell outside the guarantee. Two clarifications on performance. Open positions fluctuate until they close, so unrealized gains and losses are not the same as completed trade results. And past performance never guarantees future results, in either direction. We also want to address the claim that you were ignored, Brian. Our records show multiple exchanges with you across onboarding, support, and the refund request itself. The request was reviewed and answered. The answer wasn’t the one you wanted, which we understand is frustrating, but it wasn’t silence. You’re entitled to stop using the software and to share your experience. If you want to walk through your account history and the applicable terms with someone directly, email [email protected] or visit gemalgo.com/support and we’ll set that up. For anyone else reading: our terms are published before checkout, our guarantee window is 12 months because that’s the horizon a system should be judged on, and we apply that standard the same way for every client. The GemAlgo Team [email protected]