GEEKOMReviews of geekompc.com

Terrible. Device sent was not new, but had a user log in screen in Chinese! Reset the device and it worked for 3 days. Now it will not boot. Support is all AI, bad English and standard replies. Avoid .

Isn't it interesting that Geekom responds to critical Trustpilot reviews with the same response: "We are deeply sorry for the inconvenience caused to you. Due to the recent heavy workload, we are unable to respond promptly. We will resolve it as soon as possible. We apologize again for any inconvenience caused and thank you for your patience. Best Regards, GEEKOM Customer Service" AND THEY NEVER RESPOND AS PROMISED.

Subject: Stability concerns – suggestions for driver improvement and BSOD handling Dear Geekom Team, As you may have noticed from my previous communications, I’ve encountered yet another BSOD today on one of your mini-PCs, similar to the issues already reported in recent days. At the same time, I have been using an ASUS NUC 14 Pro for over ten days now, running the exact same operating system, software stack, and configuration. It has not experienced a single crash or unexpected shutdown. This strongly suggests that the issue is not related to software or configuration, but rather to unstable drivers or questionable hardware choices. While your devices offer good performance on paper, they come across as highly unstable in real-world usage. I strongly recommend that you pay more attention to the driver packages you preinstall (especially Wi-Fi and LAN drivers), and consider developing a diagnostic utility to collect and report BSOD events. This would give your technical team a much clearer understanding of what's working and what isn't in actual usage. If you aim to grow as a brand, you must also focus on these aspects. Offering a fast machine is not enough — it must be reliable, stable, and safe, even in more advanced or prolonged use cases (such as virtual machines, high network load, extended uptime, etc.). I'm available for any further technical insight if needed. Kind regards

Purchased Sept 2024 and within six months of using this computer, the power failed - either the power pack or the computer power source ... either way, I now have a paperweight. As sincere as support has tried to be, this should never happen. The last correspondence was to send the computer to them to diagnose. We have customer and credit card information on this computer. I'm not compromising our PCI agreement with the merchant service so this company can diagnose the problem. I explained to them that I'd had Dells and Lenovos for years. (The operating system evolution usually makes the machine obsolete because they needed a better processor ... we're talking ten years). Like many of the reviews, we were told our order shipped and were given one excuse or another for the delay. It worked ... until it didn't. BUYER BEWARE! You've been warned and there is plenty of evidence in these reviews that should throw up red flags.

AVOID AT ALL COSTS – Worst Customer Service Experience of My Life! If I could give -100 stars, I would. This company operates with a level of incompetence and dishonesty that is beyond belief. I made the worst mistake of my life by ordering a PC from them on January 30, 2025—and I regretted it literally 5 minutes later after realizing I had ordered the wrong model not to mention reading all those awful Reddit reviews shared by a friend! I followed their cancellation policy to the letter: I emailed them immediately, submitted their online cancellation form, and followed up every single day. Radio silence. They completely ignored my emails. Out of desperation, I tried calling—but guess what? No phone support, only a WhatsApp number that no one ever answers. Red flag alert! At this point, I filed a PayPal dispute because something felt shady. And suddenly—magically—they responded only after PayPal forced them to on February 6. Their excuse? Chinese New Year. Absolutely absurd, considering: This was supposedly their Spanish team, as they claimed. No legitimate company abandons customer service for six days straight. Instead of fixing their mistake, they shipped the PC anyway, despite my clear cancellation request. They even had multiple opportunities to stop the shipment before DHL picked it up—but no, they just let it go out the door, completely ignoring my repeated emails. Their "solution"? I had to wait until the PC arrived in my country, reject the delivery, and then wait for it to return to their warehouse before they would even consider refunding me. Why? Their mistake, yet I had to suffer the consequences. I originally bought this PC as a gift, but thanks to their delays and negligence, I missed the occasion. Because this was a nearly $1,000 purchase, I couldn’t afford to buy another gift in time—so the entire event was ruined. And now, the final insult: They received the return nearly a month ago, yet they are STILL delaying my refund! Every few days, I get the same robotic email: "Please wait, it takes longer, we ask for your patience." Patience? After all this? This is not just bad service—it’s downright predatory. They ignore cancellations, refuse to take responsibility for their mistakes, and drag out refunds as long as possible. DO NOT TRUST THEM. I will make it my mission to warn everyone about this disaster of a company. Save yourself the stress, money, and frustration—go anywhere else!

Isn't it interesting that Geekom only responds on Trustpilot when there is a positive review. Happy Valentine's Day!

WHERE IS MY REFUND ???????? Re: [Shenzhen Jiteng Network Technology Co., Ltd.] Re: Re: Your GEEKOM Mini PC order has been received! Yahoo/Sent From:ve To:GEEKOM Support Team Wed, 12 Feb at 10:32 am No I have NOT received my refund ! ,and another 2 payments have being made to you thru AfterPay on Mon, 10/02/2025 $664.52 AUD Please refund all 3 payments immediately On Monday 10 February 2025 at 09:55:34 pm AEDT, GEEKOM Support Team supportekom.au> wrote: Dear ve Sorry for the late reply as our company has just finished the Chinese New Year holidays But we've confirmed that the refund has been issued. Have you received it now? Best wishes Respectfully, Mina Global Customer Service Center Email: suppgeekom.au Website: .geekom.au On February 4, 2025 at 1:54:18 AM UTC, v Dear Customer service, You said that you will process my refund request today Fri, 31 Jan 2025, and it is currently being handled. But it has NOT being processed at all ! What is going on ? I have contacted Afterpay and they say you have not initiated a refund! Please initiated a full refund today. Thank you, On Friday 31 January 2025 at 11:32:05 pm AEDT, GEEKOM Support Team supgeekom.au> wrote: Dear v Nice to contact you. We will process your refund request today, and it is currently being handled. Typically, the refund will be credited within 5-7 business days, but sometimes it may be delayed due to the processing time of banks or payment platforms. Please be patient, and if you do not receive the refund within the mentioned time frame, feel free to contact us. We will do our best to resolve the issue for you. Best wishes Respectfully, Mina Global Customer Service Center Email: supeekom.au Website: w.geekom.au On January 26, 2025 at 10:35:48 AM UTC, v Dear Geekom, Cancel and refund I do not wish to change to another model, process a full refund. Thank you, J On Sunday 26 January 2025 at 08:37:20 pm AEDT, GEEKOM Support Team suppgeekom.au> wrote: Dear v Nice to contact you. Thank you for selecting GEEKOM and ordering our products. We value your order and support, but regret to inform you that the product you ordered is delayed to Mid-February. To save your time and money, we can offer you the following options: 1) Replacement with another model. Please let us know the specific model you choose. If you choose a higher-priced model, we will contact you to arrange payment of the price difference; if you choose a lower-priced model, we will refund the price difference to your payment account. 2) Cancel and refunds: If you do not wish to change to another model, we will process a full refund for you. But we hopelly you can keep the order. Please let us know your choice and we will proceed according to your wishes. Once again, we apologize for any inconvenience caused and thank you for your understanding and cooperation. Best wishes Respectfully, Mina Global Customer Service Center Email: supgeekom.au Website: w.geekom.au On January 23, 2025 at 12:21:42 AM UTC, v Hi customer service, I have not received my purchase and it has being over 2 weeks now! What is going on ? If you can not complete my purchase this week, then I will seek a refundOn Tuesday 7 January 2025 at 05:10:43 pm AEDT, GEEKOM Mini PC | Mini Computer: The Benchmark for Mini PC sereekom.au> wrote: Thank you for your order Just to let you know — we've received your order #AU64050, and it is now being processed: [Order #AU64050] (6 January 2025) Product Quantity Price GEEKOM Mini IT13 13th Gen Intel® Core™ i9/i7/i5 - i9-13900H 32GB RAM+2TB SSD size: i9-13900H 32GB RAM+2TB SSD 1 $1,399.00 Subtotal: $1,399.00 Discount: -$69.95 Shipping: Free shipping Payment method: Afterpay Payment Total: $1,329.05

I purchased a mini pc on 03/01, GEEKOM promises to be dispatch in 2/3 business days, a week, after contacted them, they promised me in 2 weeks they'll do it. Two week later, nothing happened, contacted them again, promised me until end of January cause they had no stock of the model I purchased. Nothing happened again, I'm sending emails, messages on the chat and nobody answered. Terrible customer service. Nowadays a company must give a proper date to deliver any product, not random information.