Ben L.
Don't waste your money
There's got to be something wrong with their quality control. I bought a Geekom PC and within months, it was having problems when powering on. I sent it in for a replacement. The replacement also had serious problems. It would randomly freeze every 3-4 days when doing only light tasks like Zoom calls. Again, I sent it back for a replacement, but this time I had to wear the postage costs because of their returns policy. I gifted the second replacement PC to my father, who has reported that it has restarted randomly while editing Word documents several times in only a few months. I'm embarrassed to have gifted him a dud. Customer service was responsive, however, English doesn't seem to be their first language, leading to much frustration. They refused to issue me a refund which I am entitled to under Australian consumer law. Frankly, I don't have the time or energy to pursue legal action. I'll just have to take it as a very expensive lesson, which I'm hoping you can benefit from. Don't waste your time or money on Geekom. Spend your money on a more reputable brand.
Response from GEEKOMFeb 4, 2026
Dear customer, We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you. First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us. We are committed to helping you solve problem now, and we will provide you with the best solution through email address. Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you. Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again. We apologize again for any inconvenience caused and thank you for your patience. Best Regards, GEEKOM Customer Service