GEEKOMReviews of geekompc.com

My GEEKOM Mini PC went bad after only 3 months of purchase. The return/replacement experience has been horrific. It's been approximately 2 weeks, and I still do not have my replacement Mini PC. Just to obtain a return label it took over a week's time. I'm still waiting on my replacement. Definitely will not be doing business with GEEKOM in the future. Very bad customer service, no one ever returns your voicemail calls.

I bought this computer from GEEKOM. It is brand new computer and as soon as I first started, It froze and gave an error page and restarted again and still gave an error page and restarted again and it barely turned on. I updated it like it said. As I was working on it, it froze again so I restarted it again and it came on. and again, it froze again. This happened for 4 days and I gave up and contacted customer service. Customer service was telling to record what is wrong and send it to them. I never have any company telling me this before. its a brand new computer, it should not have any problem but it does. it has not even a last 7 days. I highly recommend other customers not to buy from this GEEKOM company ever gain. Just imagine they give 3 years warranty on this, and if something happens after one year, I don't think this company would even respond to you from this experience. I bought a Dell computer and their customer service helped even after warranty was expired and did not tell me to record the video of what is wrong with it.

Hice la compra a través de la web de GEEKOM y me digeron que el pago falló y lo intentara con otra targeta y volvio a fallas y ahora veo que he pagado dos veces y no tengo miniPC y no me responden si me van a devolver los pagos. Sospecho que detras habia un fraude. Tener cuidado con estas web y las forma de pago

Habe den Rechner 1,5 Jahre in Gebrauch im Büro. Plötzlich schaltet der Rechner sich aus reagiert nicht mehr Es riecht verbrannt. Trenne das Gerät von Netz. Ich schau rein Platine verkohlt. Der Händler über den gekauft wurde gibt es nicht mehr. Da würde dann die Hersteller Garantie greifen. Geekom lehrt es aber ab. Obwohl der PC an einer Spannung Schutz Dose war dieser Fehler. Laut Hersteller soll ich die defekten Komponenten selber tauschen (löten? geht's noch???) Groß auf die Packung 3 Jahre Garantie schreiben und nicht einhalten! Es gibt laut Anwalt nach EU Recht die Möglichkeit die Garantie einzufordern, leider Kosten und Zeit intensiv. Leider schon der 2te Rechner und 2 Mal angelehnte Garantie. Daher leider für mich nie wieder Geekom.

Be very careful. Not to be trusted. I get an email confirming my order has been shipped. The email shows clearly the PC and a case for PC was shipped. Parcel arrived with just an empty case in it. When i emailed, first i was asked to send proof with pictures, when I did, i was told the case and PC were shipped seperately. The system has not been updated with PC shipping details. That is the only response I received. Nothing about when they will send the PC, when the item was shipped or will be shipped. They just brushed the whole thing off with a very fake sounding email. 2 weeks since the order no sign of my PC and these people did not bother to even confirm a possible shipping date. I am begining to worry these people are fraud and i am scared i have lost $1800. Do not trust these people. There is no way of contacting them. Just an email address phone number does not work, email you get almost an auto generated email. No response to my question when i am likely to get my orded .

WARNING TO ANYONE THINKING ABOUT DOING BUSINESS WITH GEEKOM This has been the WORST customer service experience I have ever dealt with in my entire life. It has been over a month of constant back-and-forth emails with no resolution. I did EVERYTHING this company asked me to do: Paid the $30 return shipping fee Returned the package unopened Sent photos of the unopened package Provided tracking information Tracking confirms the package was successfully delivered back to them on May 18, 2026 And I STILL have not received my refund. The stress, frustration, and inconvenience this company has caused is unbelievable. At this point, I feel like a kindergarten child could handle customer service better than what I have experienced from this company. I simply want my money refunded for a returned unopened product that they already received. Never again will I do business with this company, and I would strongly caution others before purchasing from them.

Rücksendung wird verzögert und Adresse nicht bekanntgegeben trotz mehrfacher Aufforderung.... Werde wohl anwaltliche Hilfe in Anspruch nehmen... Man kassiert sekundenschnell aber bei Rücksendungsanfrage erhält man sinnlose bla bla Nachrichten. Sowas geht gar nicht! Diese Bande versteht nur die Inanspruchnahme eines Anwalts! Schämt euch ib Grund und Boden!!!! Last endlich mal Taten folgen und schreibt mir klar und deutlich die Rücksendeadresse für ein nicht geöffnetes Paket... Und startet nicht das bekannte bla bla wie so oft geschrieben. Ihr seid die schlimmsten Missetater, die nur durch Hinzuschaltung eines Anwalts zur Rechenschaft gezogen werden könnt! Pfui..

Order #US126594 (April 15, 2026) Their products come with 30 days return window. I purchased one of their mini PCs, and by the time it arrived I was able to fix my old desktop. So, I didn't need it and decided to return. Never opened the box. Unopened, in original condition. That's where it started. On their site they state that I need to contact the support for return address and RMA. I did, through email, waited few days and got ignored. I contacted the representative through the chat, asked for the return info, and was told I can't get it through the chat, only email, but he promised to send the email in 24-48 hours. Really? Why - slow motion like that? But I waited for 4 days - never got and email. Wrote to them again - being ignored. I have a feeling they are pulling the time till 30 day return window is closed. So, they can refuse the return. Is so, that's a miserable way for the company to keep in business.