GEEKOMReviews of geekompc.com

Response from GEEKOMSep 2, 2026

We sincerely apologize for the delay and understand how frustrating it can be to wait for your laptop. Please rest assured that your case is already being handled by our Customer Support team via email, and we are actively following up to assist you as quickly as possible. We appreciate your patience and understanding while we work to resolve this for you. Thank you for giving us the opportunity to assist. GEEKOM Support.

Response from GEEKOMSep 2, 2026

Thank you for taking the time to share your feedback. We’re sorry that you have not yet received the mouse and keyboard. Please kindly note that accessories may be shipped separately from the Mini PC, allowing us to prioritize the shipment of the main product and help ensure you receive it as quickly as possible. Your remaining items may therefore arrive in a separate package. We completely understand that receiving an incomplete order can be frustrating. If you encounter any delivery issue or if your remaining items do not arrive as expected, please contact us at [email protected]. Our Customer Support team will be pleased to personally follow up on your order and make sure everything is properly resolved. Thank you for your patience and for choosing GEEKOM. We truly appreciate your trust. GEEKOM Support

Response from GEEKOMAug 21, 2026

Thank you for sharing your feedback. We are sorry to hear that your recent ordering and delivery experience did not meet your expectations. We understand how important a smooth and transparent delivery process is, especially for a high-value purchase. Your concerns are important to us, and we would like to look into this matter further. Please contact our customer support team at [email protected] with your order details so we can review your case and provide the appropriate assistance. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our products and customer experience. GEEKOM Support Team

Response from GEEKOMAug 19, 2026

We sincerely apologize for the inconvenience and frustration you experienced during the return and refund process. We understand how disappointing it can be to wait for a refund, especially for an unopened product. After reviewing your case, we can confirm that our team was following up with our warehouse to verify the returned package before completing the refund process. We regret that this verification took longer than expected and appreciate your patience and understanding throughout the process. We appreciate your patience and understanding, and we are continuously working to improve our return handling process to provide a smoother experience for our customers. GEEKOM Support.

Response from GEEKOMJul 29, 2026

We sincerely regret the experience you have had and understand your frustration after going through multiple exchanges without a satisfactory resolution. At GEEKOM, we are committed to providing both reliable products and a support experience that meets our customers’ expectations. We are sorry that your recent experience did not reflect this commitment. We would like to personally review your case and ensure it receives the attention it deserves. Please send us a private message with your order number or the email address linked to your support request, and our team will take care of the follow-up. Thank you for your patience and for giving us the opportunity to make this right. GEEKOM

Response from GEEKOMJul 22, 2026

Thank you for your feedback. We sincerely apologize for the delay in getting back to you and understand your frustration. We are glad that our support team has now been able to reach you and that your case is being followed up. We will continue to monitor the situation and work with you to ensure it is resolved as quickly as possible. We truly appreciate your patience and understanding, and we hope that your experience with your GEEKOM A9 Max will meet your expectations. Thank you again for giving us the opportunity to assist you. GEEKOM

Response from GEEKOMJul 22, 2026

We are sorry to hear about your experience and the difficulties you encountered while trying to reach our support team. We would like to assist you and review your case. Please contact us directly at [email protected] and provide your order information, the serial number (S/N) of your device, and details about the issue you are experiencing. Our support team generally replies within 24 business hours and will do its best to help resolve your situation. Thank you for your understanding. We look forward to assisting you. GEEKOM

Response from GEEKOMJul 13, 2026

We are sorry to hear about your experience with your new GEEKOM IT13 Max AI Mini PC. We completely understand your frustration, especially when encountering an issue right after receiving a brand-new device. Our support team is here to help and we would like the opportunity to investigate and resolve this matter for you. Please feel free to contact us with your order details, and we will make sure your case receives proper attention. Thank you for giving us the opportunity to assist you. GEEKOM